Refund inquiry

  • Author
    Posts
  • #1366275

    hangsen
    Member

    Hi, I didn’t purchase anything but payment deducted´╝î so I am writing to ask for refund. Looking forward to your reply ASAP, please contact: [mail removed], thanks.

    The blog I need help with is hangsenblog.com.

    #1366400

    auxclass
    Member

    Turn off the auto renew – then you don’t get charged

    flagged for the staff

    #1366410

    hangsen
    Member

    we turned off the auto renew before, but don’t know what happened then. we want a refund of the fees we have paid yesterday, thanks.

    #1366463

    jackiedana
    Member

    Hi there,

    It looks like the following upgrades were auto-renewed:
    VideoPress
    Custom Design
    No Ads
    10GB Space Upgrade

    Do you want to have all of these upgrades cancelled and refunded?

    It also looks like you registered the custom domain hangsenblog.com that expires today. Do you intend to renew it?

    #1366472

    hangsen
    Member

    hi, yes, I want all of those upgrades cancelled and refunded, when it can be done ? Thanks

    #1366495

    jackiedana
    Member

    Hi there,

    I have removed all of the upgrades from your account and refunded you $110. It looks like you disputed your No Ads renewal with PayPal so I was not able to refund that purchase.

    If you do not wish to use your domain in the future, you do not need to renew it either.

    #1366529

    hangsen
    Member

    Hi, you can directly choose refund for the No Ads and the dispute will end, thanks

    #1366531

    kardotim
    Member

    The payment for no-ads has been reversed. Please let us know if you need any further assistance!

    #1366544

    hangsen
    Member

    Thanks for your help :)
    BTW, we would like to cancel the domain “hangsenblog.com” will it automatically expire if we don’t renew it, thanks

    #1366547

    kardotim
    Member

    Canceling a domain means you completely give up ownership of the domain and can take up to 35 days before it will become available to register somewhere. If you would like to completely cancel your ownership of the domain name, please reply to confirm.

    #1366548

    hangsen
    Member

    yes, we want to cancel the domain , thanks

    #1366549

    kardotim
    Member

    The domain has been canceled and removed as requested.

    Please let us know if you need any further assistance!

    #1366551

    hangsen
    Member

    no more now, thanks very much :)

    #1366552

    kardotim
    Member

    You’re welcome. Feel free to contact us if you have any other questions.

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