Refund needed

  • Author
    Posts
  • #1946782

    Hi,

    I have just bought “Standard” Theme only to then find that it is for wordpress.com only and I needed it for wordpress.org.

    How do I go about cancelling the order and refunding my account

    Thanks
    Magdalena

    The blog I need help with is rosskingsland.com.

    #1946873

    timethief
    Member

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that registered the blog and purchased the upgrades, and you are within the window of time allowed for a refund, you will be able to request a refund from your dashboard > Store > My Upgrades

    #1946882

    Thanks timethief,
    Unfortunately under dashboard I don’t have an option of Store and subsequently, my upgrades.

    #1946884

    timethief
    Member

    If you do not have the Store link that means you are not logged in as Admin under the exact same username account that registered the .wordpress.com blog in question and purchased the premium theme.

    #1946891

    auxclass
    Member

    If you are logged into http://rosskingsland.com/ – you will not have a store since it is not a WordPress.COM blog

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