refund on theme

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  • #2609742

    keeispe
    Member

    I’m trying to cancel and get a refund on the theme I purchased on March 30 Marquee and it would allow me to do it with a pop-up notice saying I can’t cancel because they can’t find subscription.

    The blog I need help with is tbouvierblog.wordpress.com.

    #2609897

    timethief
    Member

    Hi there,
    What’s key are (1) the URL of the site the theme was purchased for, and (2) exactly which username account purchased that theme for that site.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    I typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #2609906

    Hi!

    I went ahead and responded through private email. Please respond back there!

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