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Refund Request

  1. Hello,

    I just purchased the value bundle not realizing I wouldn't be able to install my own custom theme. Can you please refund my purchase?

    It looks like I need to host somewhere else to use my own themes. Thank you.

    The blog I need help with is

  2. This thread has been tagged for staff will see it..

    Only they can refund it..

  3. thank you.

  4. Oh.. Also, you can DIRECTLY request an refund at the "Store > My Upgrades", if the staff does not respond fast enough..

    Also, you could read this for more info" on the matter..

  5. does anyone know the steps I need to now take with hostgator so that I can use a wordpress version that allows for the install of custom themes?

  6. Try asking for it yourself at:

    Dashboard >> Store >> My Upgrades >> Should be a refund button associated with any upgrades that are eligible to be canceled. Did you also get a domain name with the upgrade? Domain names have a 48 hour refund window - refunds that have domain names attached to them need to be handled by a person to make sure a domain name is not canceled by accident and lost - you can point your domain name - name servers to your new host so no need to cancel domain registration

  7. I bought the domain a while ago on godaddy, so we are ok there. thank you

  8. I did ask for the request through store>>>upgrades. Thank you, just sent it.

  9. No problem!!

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