refunded wrong amount after cancelling domain link plan?

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  • #3186172

    lereeman
    Member

    I paid $48 to link my domain url from another provider to my wordpress account, and then I decided to cancel it. When I cancelled it, I was refunded $22, when I expected to be refunded the full amount. I just want to use the wordpress free site, with no paid features. How do I get the full amount refunded back to me?

    The blog I need help with is reemanlinette.wordpress.com.

    #3186440

    Good morning –

    I’m happy to help you get this sorted. First, tell me about your plans to use linettereeman.net .. I’m asking because that domain was transferred to us recently, and you can’t transfer it to another provider for 60 days per ICANN regulations.

    We need to get that domain restored if you have any plans on using it. Then, the name servers can be changed so that you can point it to another provider.

    Let me know ASAP what your plans are. Thanks!

    #3186452

    lereeman
    Member

    I am not looking to transfer it anywhere. I started the process of transferring linettereeman.net from Squarespace to WordPress and then decided to cancel it. According to Squarespace, the domain linettereeman.net is still owned by them. I want to cancel all premium features on my WordPress account so that I can be refunded and use WordPress’ free features and free domain.

    #3186469

    Thanks for the follow up. I’ve processed the remainder of the refund. All the money should reach you with in ten days.

    The free site, bloodmuck.wordpress.com, is still on your account. Continue using it as you like.

    Write back with any other questions.

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