Reloading a FAQ plugin

  • Author
    Posts
  • #3213525

    Hello,

    I had previously installed a FAQ plugin onto my website however my website appears to have reverted to an earlier version and the FAQ plugin has been removed. I’m also being blocked from reuploading the FAQ plugin. How do I go about getting this plugin back on my website and getting the information back?

    #3213530

    drpapul
    Member

    Hi there @alexpantonfoundation

    Can you share the URL of your website? Also, please mention the FAQ plugin you have used.

    This will help the members to provide an answer to your query.

    Regards
    Deb

    #3213565

    The website URL is: https://alexpantonfoundation.ky

    And the plugin was: WP responsive FAQ with category plugin by WP Online Support

    Thanks for your help!

    #3213622

    drpapul
    Member

    @alexpantonfoundation

    Hi there, I checked that your site is hosted at WordPress.com and you had installed the 3rd party plugin ” WP responsive FAQ with category plugin”

    I had previously installed a FAQ plugin onto my website however my website appears to have reverted to an earlier version and the FAQ plugin has been removed.

    Are you using the paid version of Jetpack with regular back up feature? If you are then you can contact the Jetpack support to help you restore the version of the site with the plugin.

    I’m also being blocked from reuploading the FAQ plugin.

    What is the error message you are receiving when trying to install the plugin? Is there any security issue with the plugin?

    As a WordPress.com paid plan user, you have access to live chat support. You will find it (on the right bottom side) when you log in to your WordPress.com dashboard. You can report this query over the live chat to WordPress Support Staffs.

    Regards
    Deb

    #3213641

    Hi Deb,

    Thanks for all your help

    The error message is as follows for the plugin:
    403 Forbidden
    Permission denied. Our sentries tell us that you should not be here.
    Website owner? If you think you have reached this message in error, please contact support.

    #3213648

    drpapul
    Member

    As per your site DNS and Nameservers record, you are hosted at WordPress.com

    hence, you would need to raise a ticket with the WordPress.com support staff.

    As a WordPress.com paid plan user, you have access to live chat support. You will find it (on the right bottom side) when you log in to your WordPress.com dashboard. You can report this query over the live chat to WordPress Support Staffs.

    Regards
    Deb

    #3213651

    Hi Deb,

    I don’t have access to install any plugins at all.

    #3213653

    Hi Deb,

    If I am not a paid user, how to I get in contact with the WordPress Support team?

    #3213655

    drpapul
    Member

    On a second check, it shows that your site is hosted at Cogeco Peer 1 (formerly Peer 1 Hosting)

    Can you confirm it? If your site is hosted at a paid plan of WordPress.com or is your site hosted with a separate host provider?

    This information will direct the solution to your issue.

    Regards
    Deb

    #3213672

    torres126
    Member

    “Cogeco Peer 1” usually appears on hosting provider checks with WordPress.com sites (normally with ones that have the Business Plan), for some reason. The nameservers are set to those of WordPress.com, so following previous staff advice, I’ve tagged staff.

    Sites on a paid plan should have access to Priority Support, including Live Chat. Since you installed a plugin, you’re almost certainly on the Business Plan. It could be possible that site belongs to another account, but this doesn’t seem to be the case based on a few checks of the site.

    The easiest thing to do at this point probably is to await a staff response, who should be able to help you out. :)

    #3213762

    supernovia
    Staff

    Hi @alexpantonfoundation, you previously had the ability to install plugins on your site because you had a business plan, but that expired a while ago.

    Do you want to renew the plan and have the ability to use plugins again, or would you like to revert to a free site?

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