Removing a static image that is no longer in my 'Media' list

  • Author
    Posts
  • #1152252

    tonytam
    Member

    Can you help me remove an image that is no longer in my ‘Media’

    http://tonytam.files.wordpress.com/2012/02/%5B…. left out].jpg

    The blog I need help with is tonytam.wordpress.com.

    #1152355

    timethief
    Member
    #1152361

    tonytam
    Member

    Thanks @timethief. the item is not in my trash either.

    I see it being served from
    http://tonytam.files.wordpress.com/2012/02/%5Bfile-path%5D.jpg

    is there another way to get in there with a pro account or some thing to remove it?

    #1152543

    timethief
    Member

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1152556

    justpi
    Member

    What Trash? There’s no Trash folder for images.
    Where are you seeing the image? What’s its real URL?

    #1152609

    catrymer
    Member

    Hi there,

    Could you clarify for me, are you saying you can still see an image that you have deleted? If so, could you provide me the full URL where you are seeing the image? If you don’t want to share the URL publicly you could add it to a draft or private post that you can leave me a link to and I’ll be able to see it.

    Thanks!

    #1152614

    tonytam
    Member

    Thank you catrymer

    I have created a private post with title ‘for catrymer’

    #1152633

    catrymer
    Member

    Hi there,

    Thank you for the links. It looks like you deleted the thumbnail for these images, but not the images themselves. You should be able to delete them permanently from your media library.

    For example, if you go to https://tonytam.wordpress.com/wp-admin/upload.php?paged=3 you will see two of the deleted images showing in the list about halfway down. If you hover over one of them you will see an option to “delete permanently”.

    Let me know if clicking this link still does not result in the removal of the images.

    Best!

    #1152634

    tonytam
    Member

    catrymer,

    Thank you. Originally, I resized the photo to 2×2 pixel, basically hiding it. but I have just tried ‘delete permanently’ and see if that does it

    #1152656

    catrymer
    Member

    Hi there,

    I recently learned that when you delete an image permanently it removes it from your media library but not from our servers. However, we can help you remove an image completely so I have now removed the images at the URLs you provided.

    Please let me know if you are still seeing these images anywhere.

    Best!

    #1152661

    tonytam
    Member

    catrymer,

    Thanks for trying, but all 3 images are still viewable

    #1152665

    catrymer
    Member

    Hi,

    When I go to any of the three links you included in your post I see a file not found page. If you are still seeing the images at those exact links, could you try clearing your cache and cookies and refreshing your browser:

    http://en.support.wordpress.com/browser-issues/

    If you are still able to access the images at a different URL, could you update the post to tell me where you are seeing it.

    Thanks!

    #1152666

    tonytam
    Member

    catrymer,

    You are correct. The 3 images are all gone now.

    #1152670

    catrymer
    Member

    Hi there,

    Great! I’m glad we got those deleted for you. Let us know if there’s anything else we can do to help.

    Best!

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