"Renew" button missing

  • Author
    Posts
  • #1204821

    mdobewall
    Member

    My domain registration has expired and I can’t see the “Renew” button.

    The blog I need help with is internationalstorytelling.com.

    #1204947

    auxclass
    Member

    You need to be logged in as the exact account / user that owns the upgrade

    What do you see at

    Dashboard >> store >> My Upgrades >> What is the expiration date?

    Dashboard >> Store >> Billing History >> What you have paid for

    Did you have Auto Renew enabled?

    #1205105

    kardotim
    Member

    You’ll need to log into the domain owner’s account, which is: internationalstorytelling

    If you don’t have access to your account or forgot the password, you can request a new password over here.

    Please follow the instructions carefully. You’ll receive two separate emails during the reset process, so make sure you read them both. If you don’t receive the emails right away, check your spam folders as well. The confirmation emails can get caught in them sometimes :)

    #1205112

    mdobewall
    Member

    Thank you! That looks better.

    #1205113

    kardotim
    Member

    You’re welcome.

The topic ‘"Renew" button missing’ is closed to new replies.