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renewing domain troubleshooting

  1. tinkerbellkatie

    The renew now button for my expiring domain is not there. How do I renew it? It expires in two months.

    The blog I need help with is

  2. I've tagged this thread for staff to follow up. Another volunteer might respond with an answer before they do, but I've tagged the thread so it isn't lost as there appears to be quite a backlog on the forum at present. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

  3. Only the owner of the domain can renew it via Store -> Domains in the blog's Dashboard. At the moment, there are no domains under your account.

  4. tinkerbellkatie

    I am the owner, though...

  5. Not of the domain nor the blog, both were registered under a different account and the ownership was never transferred.

    Please see to transfer ownership of the blog and its upgrades.

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