I was out of town when my site expired. I thought I would recieve an email maybe saying that my domain is about to expire but i did not. I log into my account and I dont see anything anywhere about updating or renewing. It would make sense for you to make it easy to collect my money.
Please help me soon.
The blog I need help with is bubbapauli.com.
I’ll put a modlook on this thread so staff will see that you need assistance.
Your domain name appears to be in Redemption – renewing requires special handling by the staff – you will also have an extra fee to renew during the redemption period – the extra fee is set by the registrar
We actually sent three emails to the email address on your account, one a month before expiration, then a week before, then two days before.
The domain “bubbapauli.com” expired on February 6. It is currently in “redemption” – this means that the domain is deactivated, but has not yet been fully released. During this time, you can still renew this domain, but the process is more complicated then a regular renewal.
If you want to get this domain back, you have several options:
* We can renew the domain for you, through our registrar. This costs $97, which includes $17 for the domain and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by out domain registrar.
* Try to register the domain through a domain back-ordering service, such as Pool (Registering starts at $60 with Pool) http://pool.com/
* Wait until the domain is out of redemption and becomes available for registration again, and then register it again for the regular price of $17. This would run the risk of the domain being registered by someone else before you, or the domain not being released for registration at all. The exact redemption period and the release of the domain are at the discretion of our domain registrar and we can’t control it.
If you want to have the best chance of getting your domain back, your best bet would be the first option – we will renew your domain for you through our registrar and it will be automatically restored to your account.
If you want us to renew the domain for you, please transfer payment through PayPal.
Go to PayPal, and transfer US$97.00 to “(email redacted)”.
In the comments field, please enter payment “For renewal of domain: bubbapauli.com”.
After you transfer the payment, please reply to this email and send us the transaction ID you got from PayPal. We will contact our registrar, and they will reactive your domain within a few days, if not hours.
PLEASE NOTE: Time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.
i am very confused and disapponted. my email (email redacted) never once reseved an email from word press. Is this a joke? VERY frustrating!
That is not the email address on your account.
The email address on your account is at sbcglobal.net.
crap thats the wrong email! ahhh what am i supposed to do now? am i going to have to start over if i dont pay the $97?
Yes, you’ll need to follow one of the paths mentioned above to either recover your domain from redemption, purchase it at auction, or wait for it to be released to the public market if no one else takes it.
how long until it will be released? all my info will still be on there right?
It can take up to 90 days for the domain to be returned to the public market, assuming no one else purchases it via back-order or auction.
For now, I have set your primary domain back to https://bubbapauli.wordpress.com/
Your content as shown above is safe – BUT you have significant branding for your domain name and waiting for the name to revert to the wild means that all the people that were visiting your web site can’t easily find you any more – since you have a lot of content and branding you are at risk of a squatter getting the domain name and then it can cost you literally hundreds of dollars to get your domain name back.
Me? I would bite the bullet and pay the penalty and get the domain name back and your site back up for your fans.
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