Custom design on my site is no longer required. This auto-renewed without my knowledge. I want to cancel custom design and request a refund. When I got to “Store –> My Upgrades” there is no “Cancel” or “Request refund” option. How do I cancel this service and request a refund (it is within 30 days of the auto renewal event).
Thanks timethief, I have cancelled auto-renew already, the issue is there is no Cancel button for me to cancel the service and request the refund. Hopefully a staff member will respond – thanks for your flagging it up.