Request custom design refund

  • bmsservices · Member ·

    Custom design on my site is no longer required. This auto-renewed without my knowledge. I want to cancel custom design and request a refund. When I got to “Store –> My Upgrades” there is no “Cancel” or “Request refund” option. How do I cancel this service and request a refund (it is within 30 days of the auto renewal event).

    The blog I need help with is: (visible only to logged in users)

  • timethief · Member ·

    You ought to be able to disable auto-renew here > Dashboard > Store > My Upgrades > Disable auto-renew

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

    Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

    Note: It takes from 1 – 2 weeks for the refund to be received.

    P.S. I tagged this thread for a Staff follow-up.

  • rclarke68 · Member ·

    Thanks timethief, I have cancelled auto-renew already, the issue is there is no Cancel button for me to cancel the service and request the refund. Hopefully a staff member will respond – thanks for your flagging it up.

  • kathrynwp · Staff ·

    I’ve cancelled and refunded your Custom Design upgrade. It can take 1-2 weeks for the refund to be reflected on your account.

    If you need anything else, just let us know.

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