Request of Refund

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  • #3378328

    I’ve contacted WordPress numerous times with no response. I bought a theme that didn’t work for what I needed it to do. Never used it because of this. Would like a refund. Am very disappointed that something as simple as this isn’t being taken care of quickly and efficiently.

    Thanks for any new help that can be offered

    The blog I need help with is brokegirltravels.com.

    #3378404

    kokkieh
    Staff

    Hi there,

    The site at http://brokegirltravels.com/ is not hosted on WordPress.com, but using the free, open source WordPress software made by the community on WordPress.org, and hosted on Bluehost.com’s servers. You have never bought anything from us on WordPress.com, and this forum thread is the first time you’ve ever contacted our support.

    Your site is currently using a theme called Gold Essentials. That appears to be a free theme available at https://wordpress.org/themes/gold-essentials/. The support forum for that theme can be found at https://wordpress.org/support/theme/gold-essentials

    I don’t know what theme you bought, but you definitely did not buy it from us, so we cannot help you with this. Please contact the theme shop where you bought the particular theme directly.

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