Retrieve My Site

  • Author
    Posts
  • #3074683

    xizibee
    Member

    Hello,

    I hope you are doing well.

    I just paid for the chargeback fee and the domain. Could you please help me restore my site: littlewinstonkitchen.com?

    Thank you for your help!

    The blog I need help with is littlewinstonkitchencomblog.wordpress.com.

    #3074827

    skobraf
    Member

    Hi

    You can read this guide: https://en.support.wordpress.com/domains/
    and it will help you restore you website

    Please let us know if needed any further help

    #3074830

    justjennifer
    Moderator

    I just paid for the chargeback fee and the domain.

    @xizibee I’ve gone ahead and tagged this thread for Staff assistance in recovering your custom domain. Thanks for your patience while they get back to you.

    @skobraf Thanks for your help here. If you don’t have the answer to their question, please leave it for staff and other volunteers to handle. Thanks. We also have a resource especially for new volunteers: https://en.support.wordpress.com/wordpress-com-volunteers/ Cheers!

    #3074832

    sydnoo
    Member

    All the content on my website is gone. Godaddy hosts my site but they told me that wordpress is my dns and the A file has been deleted according to godaddy. …they deleted my file about 2 weeks ago. Is there no way to retrieve this file via wordpress?

    #3074898

    fstat
    Staff

    Hi xizibee,

    Your domain has been restored and I have already replied to the email you have sent to us. If you need more help regarding your domain please reply back to the email.

    Thanks

    #3074901

    fstat
    Staff

    Hi Sydney,

    I don’t see any sites under the WordPress.com account you’re using to post to this thread.

    Can you please let me know your site’s address so I can have a look?

    Also note that we can only offer support for WordPress sites hosted at WordPress.com. Since GoDaddy is your hosting provider you should contact them or you can ask over at the WordPress.org forums:

    https://wordpress.org/support/

    If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org version (the one your site is using), you can read this article:

    https://en.support.wordpress.com/com-vs-org/

    #3074959

    xizibee
    Member

    Thank you so much for all of your help!

    #3074961

    fstat
    Staff

    You’re welcome and please let me know if there’s anything else you may need help with.

    #3074967

    sydnoo
    Member

    Hi Fstat,

    Thank you for replying to me.

    My domain is brooklynbake.co.uk…I think with wordpress I had bowerybakery.com which I forwarded to brooklynbake.co.uk .
    When I used to work on my content, I would just enter bowerybakery.com/wp-admin…and that link would allow backend work/edit of my content.

    Godaddy said they deleted any files I had with them back in January. They said my wp account expired, but they had my card details and they used those card details to renew my email and domains, so I am totally baffled as to why they didn't renew my wordpress. They just told me that I should have hosted my content on their hosting system and if I had done that, it wouldn't have been lost. So now they want to sell me their website design service. I am so upset.

    Anyway, So I am coming to you to see if there is any way that my wordpress file could have been backed up with you guys…that would be my dream as it took me almost 6 months to create my content.

    Please can you let me know?

    Best wishes,

    Syd

    #3074988

    fstat
    Staff

    Hi Sydney,

    Since your site was hosted on GoDaddy there’s no way we have a backup of it.

    However, I was able to find an archived version of your site from June of 2017 on the Internet Archive:

    http://web.archive.org/web/20171014132715/http://brooklynbake.co.uk/

    This way you can save (copy/paste) your contents.

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