Ridiculous

  • Author
    Posts
  • #1064128

    jhm43
    Member

    I mistakenly signed up for the pro version of the wrong site. I need a refund ASAP. Why the hell is it so hard to get someone from wordpress to give some support? It is ridiculous to have to jump through these hoops.
    Blog url: http://theadventurousgirlssociety.wordpress.com/

    The blog I need help with is theadventurousgirlssociety.wordpress.com.

    #1064194

    1tess
    Moderator Emeritus

    I am modlooking this topic so staff can assist you with the refund. Be a bit patient and I’m sure someone will help soon…

    #1064195

    jhm43
    Member

    Thanks for the reply.

    #1064196

    1tess
    Moderator Emeritus

    You are welcome. Someone told me “patience is a virtue” and someone else said “never volunteer for anything.” As a volunteer I cannot help, but from experience, staff will see your post.

    #1064197

    jhm43
    Member

    Thanks….I guess that I just think for $99/year, they should actually be able to afford to pay a support team. A bit frustrating for new users.

    #1064199

    kathrynwp
    Staff

    Hi there – I’d be glad to help with this. Could you please confirm for which site you’d like to cancel the Value Bundle and obtain a refund – is it tagthegulf.wordpress.com?

    Thanks very much.

    #1064200

    jhm43
    Member

    Yes. tagthegulf.wordpress.com. Many thanks!

    #1064201

    kathrynwp
    Staff

    My pleasure. I’ve gone ahead and issued a $99 refund and canceled the Value Bundle. It can take 1-2 weeks for the refund to be reflected on your statement.

    If you need anything else, just let us know!

    #1064202

    jhm43
    Member

    Really amazing that you got to it so quickly. And, much appreciated!

    I would love to make one suggestion–put somewhere on the site that there are actually WP reps in the forums. For those of us who are newbies, it seems a bit odd to be asking such a random question in a forum format. If there had been some indication along the way that there were staff members keeping an eye on things, I would have gotten far less frustrated.

    Really impressed with the swift reply–again, much appreciated.

    #1064236

    kathrynwp
    Staff

    You’re very welcome – and sorry for the frustration.

    Our direct route to staff support has been closed temporarily for the past few days – it can normally be accessed here:

    http://en.support.wordpress.com/contact/

    Again, sorry for the inconvenience!

The topic ‘Ridiculous’ is closed to new replies.