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Safari can't find server (website won't load)

  1. It will let me log in and go through my dashboard and everything but my website won't load?

    It just says Safari can't find the server and can't open the page.

    It won't work on every computer I've tried. Can someone help me with this issue?

    The blog I need help with is

  2. Nameservers
    Although has been registered, it is not using nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at, you will need to update your nameservers as outlined below.

  3. and are completely separate and have separate logins. If you are referring to a WordPress.ORG software install that you pay to have web hosted and you don't have a username account at WordPress.ORG click this link and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

  4. No I'm with, I've tried all that and it still hasn't worked?!

  5. What is the underlying blog URL please?
    We cannot assist without it.



  7. Did you allow a domain mapping upgrade to expire?
    I'll tag this thread for Staff assistance with sorting this out. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  8. No I didn't, thanks very much.

  9. When did you purchase the domain mapping upgrade please?
    See here:
    > Dashboard > Store > My Upgrades
    > Dashboard > Store > Billing History

  10. in april!

  11. Thanks.

  12. It looks like your domain is not pointing to name servers yet. Please go to your domain registrar's site and log into the control panel. You will need to update the name servers as below:


    For more information, please visit the help documentation provided by the registrar and our support page:

    Let us know if you have any questions!

  13. Great thanks!
    I went to Blacknight solutions where I first had my domain name, and it says it is cancelled and won't let me renew it?

    Is there any way I can keep my domain name on wordpress and not have it be associated with Blacknight solutions?

  14. As far as I can see your domain has been expired and only your registrar can help you renew the domain.

    Otherwise feel free to register a new domain at To do so go to Store > Domains on your blog's dashboard and follow the steps there., and are still available for registration

    Let us know if you need any help.

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