Safari can't find server (website won't load)

  • Author
    Posts
  • #1365739

    ruthguest
    Member

    It will let me log in and go through my dashboard and everything but my website won’t load?

    It just says Safari can’t find the server and can’t open the page.

    It won’t work on every computer I’ve tried. Can someone help me with this issue?

    The blog I need help with is ruthguest.com.

    #1365842

    timethief
    Member

    Non-WordPress.com Nameservers
    Although ruthguest.com has been registered, it is not using WordPress.com nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at WordPress.com, you will need to update your nameservers as outlined below. http://en.support.wordpress.com/domains/map-existing-domain/#instructions-for-mapping-an-existing-domain

    #1365844

    timethief
    Member

    WordPress.com and WordPress.org are completely separate and have separate logins. If you are referring to a WordPress.ORG software install that you pay to have web hosted and you don’t have a username account at WordPress.ORG click this link http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

    #1365849

    ruthguest
    Member

    No I’m with wordpress.com, I’ve tried all that and it still hasn’t worked?!

    #1365851

    timethief
    Member

    What is the underlying .wordpress.com blog URL please?
    We cannot assist without it.

    #1365852

    ruthguest
    Member

    ruthguest93.wordpress.com

    thanks!

    #1365856

    timethief
    Member

    Did you allow a domain mapping upgrade to expire?
    I’ll tag this thread for Staff assistance with sorting this out. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1365884

    ruthguest
    Member

    No I didn’t, thanks very much.

    #1365889

    timethief
    Member

    When did you purchase the domain mapping upgrade please?
    See here:
    > Dashboard > Store > My Upgrades
    > Dashboard > Store > Billing History

    #1365891

    ruthguest
    Member

    in april!

    #1365895

    timethief
    Member

    Thanks.

    #1366037

    kardotim
    Member

    It looks like your domain is not pointing to WordPress.com name servers yet. Please go to your domain registrar’s site and log into the control panel. You will need to update the name servers as below:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    For more information, please visit the help documentation provided by the registrar and our support page:
    http://en.support.wordpress.com/domain-mapping/map-existing-domain/

    Let us know if you have any questions!

    #1366040

    ruthguest
    Member

    Great thanks!
    I went to Blacknight solutions where I first had my domain name, and it says it is cancelled and won’t let me renew it?

    Is there any way I can keep my domain name on wordpress and not have it be associated with Blacknight solutions?

    #1366044

    kardotim
    Member

    As far as I can see your domain has been expired and only your registrar can help you renew the domain.

    Otherwise feel free to register a new domain at WordPress.com. To do so go to Store > Domains on your blog’s dashboard and follow the steps there. ruthguest.net, ruthguest.org and ruthguest.me are still available for registration

    Let us know if you need any help.

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