"search engine terms" undetailed

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  • #1353161

    starting earlier today, 16.07.2013 17.00 GMT, my “search engine terms” has been seen undetailed and categorised by “Other search terms”.
    is it only a glitch, temporary?
    thank you wordpress.com
    regards,
    S3ra Sutan Rajo Ali

    The blog I need help with is mayachitchatting.wordpress.com.

    #1353275

    rachelmcr
    Staff

    Hi there, thank you for reporting this. We are looking into why this may have happened, and we appreciate you bringing it to our attention! :)

    #1353276

    I am having the same problem today 17th July with http://www.samedifference1.com

    #1353288

    yup. same problem here–starting today… :)

    #1353290

    faquick
    Member

    I can confirm that the same thing is happening on our self-hosted wordpress websites, using latest Jetpack.

    #1353299

    Today (17th july), my “search engine terms” is disapeared too. There are “Other search terms” and “Unknown search terms” only, with same numbers.

    #1353300
    #1353345

    rachelmcr
    Staff

    Thank you all for your reports about this issue. I was just notified that the bug has been fixed, so you should begin to see new search terms appear in your stats.

    #1353351

    thank you.
    it was fixed. 2-3 hours ago.
    now is 17.07.2013 18.00 GMT.
    the undetailed “search engine terms” remained.
    thank you again

    #1353381

    I have seen “Other search terms” and “Unknown search terms” for months, maybe a year or more. Today, I am currently at 2 “unknowns”. If it is a bug, I’d sure like it fixed. I can sometimes guess what they may have been looking for, since I do not have a busy site, but not always. The reason I never posted about this on the forum, is I thought it was related to privacy and possibly someone using the https link for Google or whatever search site and the info is not passed on to WordPress.

    #1353383

    Same here…started yesterday. I started a thread about 2 hours ago (without response) explaining my problem.

    #1353399

    rachelmcr
    Staff

    We did have a glitch for about a day where search terms were marked as other or unknown, so you may still be seeing some unknown search terms in your stats from that stretch of time. However, new search terms going forward should appear as normal.

    However, even though we fixed this glitch, it’s likely you’ll keep seeing some other or unknown search terms in your stats. Some search engines don’t reveal search terms for privacy reasons. That’s why we don’t always know which search terms were used by visitors who arrived at your site from a search engine. When we don’t know the search terms, we show them as “Unknown search terms.”

    #1353402

    It seems that I’m still having a problem. So far today, of the 88 total search terms, 69 are “unknown”. I’m going to guess that the usual number is less than 10% of my total, and the balance of search terms actually do make sense.

    I actively use this feature everyday, so any help would be appreciated.

    #1353403

    I apologize for the additional reply, but as my numbers are growing today, I can see that my site hasn’t been fixed as of yet.

    As of this moment, I have 92 Total Searches consisting of 73 “other search terms”, “17 unknown search terms” and 19 terms that I can see searches. The numbers don’t add up.

    #1353407

    rachelmcr
    Staff

    Hi socialeyesnyc, you can click on the link “other search terms” to view the full list of search terms used to access your site.

    #1353414

    Thanks do much?

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