Second request for support with problem

  • Author
    Posts
  • #1293099

    thirdeyemom
    Member

    This has been an ongoing problem for a few months now and i have contacted support at least a few times but no one has responded or resolved it. Sometimes my Emails subscribers are receiving double emails simultaneously of the same post. I subscribe to my own blog as well so noticed it happened today on my post. It is really getting frustrating and my readers are complaining. Can someone please help me fix this? I’m not doing anything different on my end and it doesn’t happen with each post. Thanks!!!

    #1293302

    kardotim
    Member

    Do you get the exactly same e-mail twice? or are they different from each other?

    I’m not following your blog to see if I also encounter this issue.

    Thank you.

    #1293393

    thirdeyemom
    Member

    The exact same post is emailed twice at the same time. This happened with my post today and yesterday. I entered another to let today. I really need to get this fixed as I’m driving my readers crazy and am not doing anything different.

    #1293403

    amightywp
    Member

    Hi there,

    Could you let me know the usernames or email addresses of one or two of your followers who have gotten duplicate notifications? This will help us narrow down exactly what is happening.

    Thank you much!

    #1293404

    thirdeyemom
    Member

    Sure! I subscribe to my own site at email: (email redacted). I am just about to publish a new post. Maybe you can subscribe quickly and I can publish it so you see for yourself. It isn’t every post but happens every couple or posts or sometimes two in a row.

    #1293407

    amightywp
    Member

    OK, I’ve subscribed and will stand by until I’ve received a notification of a post!

    #1293408

    thirdeyemom
    Member

    Thanks. If it only posts once today can you please keep subscribed until you get the duplicate emails? This has been going on for a few
    Months and I just can’t seem to get it resolved. I would truly appreciate it!!!!!

    #1293409

    thirdeyemom
    Member

    Just published and got duplicates. Third post in a row now!

    #1293410

    amightywp
    Member

    Heya,

    I did indeed get duplicate posts! Thanks for letting me know. I’ve got this in front of our email devs and they are taking a look at it. As soon as I have some information from them I’ll let you know!

    #1293411

    thirdeyemom
    Member

    Thanks so much! I really hope you guys can finally fix this issue! :)

    #1293425

    thirdeyemom
    Member

    Is this now resolved? My post today only was emailed once but sometimes that happens too.

    #1293427

    amightywp
    Member

    Heya,

    Our email folks have taken a look and have not seen anything which would be causing the double emails. I did get the notification of a post and for me it was just a single email as well, so that’s a good sign!

    Let’s see if things continue to work correctly. If they start doubling up again, get back in touch (just reply here) and I’ll get my guys to look at it further.

    #1293430

    thirdeyemom
    Member

    Just posted this one and it went twice again. I am so frustrated! Can you guys please see what is going on? I am not doing anything different on my end. Thanks so much! Here is link:
    http://thirdeyemom.com/2013/06/12/defying-gravity-at-torontos-cn-tower/

    #1293432

    rachelmcr
    Staff

    I’m sorry to hear that you’re having trouble with this again! I am having our developers look into it to see what might be going on. I’ll let you know as soon as I get more information from them about it.

    #1293435

    thirdeyemom
    Member

    Hello: I published a post yesterday and only one email went and just published one now and duplicates went. Again this has been occurring for a few
    Months now and I’m not doing anything different on my end. There is another blog I follow whose emails are all being sent in duplicates. SZDazzles and I told her to contact you. Please help me resolve this! Thanks so much!

    #1293436

    thirdeyemom
    Member

    Got a duplicate post again. Also saw it on yet another blogger “The World is a Book” had it. Must be something going on.

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