Set up 2 step authentication but back up codes will not generate

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  • #1237750

    It says to generate codes but when I click on the button it thinks briefly and nothing happens.

    iphone stolen and I need those codes to access…or at least disable 2 step authorization.

    The blog I need help with is harpersvalley.wordpress.com.

    #1237862

    timethief
    Member

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

    #1237927

    macmanx
    Staff

    You are currently logged in, otherwise you wouldn’t be able to post here, so you should be able to disable two-factor authentication via https://wordpress.com/#!/settings/security/

    #1237933

    RE: Harper’s Valley/harperskeeper

    Thanks for response macmanx.

    When I click on link in your message it takes me to log in screen. I can’t log in with code I don’t have

    I was not able to reply to your forum message because I not logged in so I had to create a new account to be able to access the forum.

    I was able to deactive 2-step at the google level for harperskeeper@gmail but cannot get into my blog at all.

    The issue is, unforutnately I set up the 2-step authentication on Thursday. I was not able to generate the back up codes. I set aside to come back to it later and my phone was stolen in a burglary Thursday evening. I’ve replaces phone (upgraded from i4 to i5) and downloaded Google Auth APP but cannot get to anyway to connect it to my blog.

    #1237938

    macmanx
    Staff

    What is the username that you’re trying to access?

    #1237939

    harperskeeper

    #1237941

    macmanx
    Staff

    That’s who you were logged in as when you opened the thread. Can you no longer log in as that?

    #1237943

    Correct. All I can access is the log-in screen.

    I type in my user ID and password . The next screen asks for the authenticator code. When I enter the one showing on the Google Auth app on my new phone it says it is not a valid code.

    #1237953

    boles
    Member

    2-Step Authentication requires a generated phone app code or print codes be entered — even while logged in to any compatible service — in order to disable the authenticator. It’s sort of like the final firewall, but if there are no print codes in the event of a phone failure or theft, things quickly get complicated… sometimes irretrievably so.

    If you change your phone number, or get a new phone, the easiest method for safety and access is to keep your phone app active to get all your codes, login to all your services, disable 2-Step, then wholly clear all your codes and delete the app when every service is off.

    Then, when you’re ready to go 2-Stepping again, start from scratch as if it is the first time you are enabling the authentication with new codes generation and app installation.

    #1237957

    macmanx
    Staff

    If you change your phone number, or get a new phone, the easiest method for safety and access is to keep your phone app active to get all your codes

    Of course, if the phone is stolen, that’s not often an option.

    harperskeeper, I have sent an email to the address on your account. Let’s continue via email.

    #1237959

    boles
    Member

    Of course, you should never turn on 2-Step authentication without printing out the backup codes:

    The issue is, unforutnately I set up the 2-step authentication on Thursday. I was not able to generate the back up codes. I set aside to come back to it later and my phone was stolen in a burglary Thursday evening. I’ve replaces phone (upgraded from i4 to i5) and downloaded Google Auth APP but cannot get to anyway to connect it to my blog.

    #1237974

    @macmanx…. Thanks so much for your email. I replied with one final question and I think my issue will be resolved.

    @boles… thanks for your input. All good info but, unfortunately, not helpful in resolving my issue. I had to activate 2-step to request the back up codes. When I clicked the button no codes generated. That was my original support-forum issue. My phone was stolen before that issue was resolved. I did not have the option of continuing to keep the app live in the old phone once it went out the door in the burglar’s pocket :-). My bad luck, to be sure. The terrific news is, with the assistance of an outstanding Happiness Engineer I think I will be back on track.
    Thanks to all

    #1237984

    macmanx
    Staff

    You’re welcome!

    #1238040

    thumbphone
    Member

    hello i have the same problem, my android phone was stolen and I need those codes to access…or at least disable 2 step authorization.

    The blog I need help with is ieffebit.wordpress.com

    #1238041

    thumbphone
    Member

    please help me i can’t access to my blog, i need to reset the code or to have a backup code. how can i talk with an happiness engineer or with a moderator?

    #1238042

    macmanx
    Staff

    Two step authentication is not enabled on your thumbphone account.

    Which account is this regarding?

    #1238043

    thumbphone
    Member

    ieffebit.wordpress.com

    account is ieffebit

    #1238044

    thumbphone
    Member

    i can’t post on forum with ieffebit account because i can’t login

    #1238045

    macmanx
    Staff

    I have sent an email to the address on the account with details.

    #1238046

    ieffebit
    Member

    really really really thanks for your help :) now i am logged
    Thanks to all

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