Site Down, Restore Not Working, No Database Backup

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  • #2441198


    Am quite a new user to WordPress, and have been learning as I go at work helping to redevelop our website.
    Due to being inexperienced, I do a lot of experimentation with pieces of coding and it sometimes goes wrong and the site goes down. Whenever this happens, I would usually use BTs built in restore service, which restores the files stored by them to a couple of hours ago, and this corrects the problem.
    Today I was adding some code into the sidebar.php file, and when I saved it the site went down. This has happened before so I tried to restore the site to a couple of hours ago, but it did not fix the problem. (It is important to note that at the same time we were also installing an SSL certificate onto the site, so this could also have caused the problem, but I am assuming it is the coding) I contacted BT to ask why this was, and was informed that I should use our backup of the site to restore the files and fix the issue.
    We have started this process, and now when trying to access the site the error message ‘Error establishing a database connection’ appears. I have since learned that we should be keeping a backup of both the files and of the database, which we do not have. Unfortunately BT did not tell us what areas we needed to backup and due to inexperience we assumed that backing up the files was enough.
    Any help or advice would be very greatly appreciated as I currently do not see how we would be able to get the site back at present, which is a major issue as the site contains ALOT of information which has been manually entered.



    The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

    This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using:

    The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.

    For more on the difference:

    If you are asking for help with a WordPress.COM site then we need a link to that site to give you accurate help.


    Member online and I can access it instantly.

    However, your references above are to self hosted WordPress.ORG install that we do not provide support for.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here

    If you don’t have a username account at WordPress.ORG account, then click and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
    Resetting your WordPress.ORG password support docs are at



    Good morning. :)



    Morning Morning @TT

    There is a thread I posted into about sub-domains vs/ sub-folders you might find interesting – claim by some of great SEO differences between the two

    Take care & have a nice week – bit cooler


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