Greetings! We pinned featured posts on top of our website. On laptops, things are formatted correctly. On phones, however (I am currently viewing our website on my android phone), the format gets changed. The background color becomes white, the logo disappears, what is on top is the latest post. How do we fix this?
This is because you have the Jetpack mobile theme active on our site. That theme is intended to be used if you’re using a theme on your site that is not itself mobile friendly. If you’re already using a mobile friendly theme, you can disable the Jetpack theme at My Site ->Settings ->Writing under Theme Enhancements.
Note that your Business Plan gives you 24/7 access to live chat support via the help icon that appears bottom-right on all My Site screens or via the contact form at https://wordpress.com/help/contact