I think my site has been hacked. What is the best way to get help?
I am currently unable to even access the settings page to change my password.
When I logout and visit one of my pages using Firefox there is a link embedded in one of stories a ‘win an iphone’ scam. Also, it appears that all of the Likes and Share This information for my pages has disappeared.
Any help will be greatly appreciated.
The blog I need help with is aerogrammestudio.com.
I seem to have the same problem. My blog is:
Any help is welcome.
Go to your email program and change the password to a very difficult one because that’s how many hackers gain access to blogs
Then read this please knowing that blogs don’t get hacked when security protocols are followed. > http://en.support.wordpress.com/security/
1. If you can log-in go here > Users > All Users and delete any user that does not belong there.
2. Disable post by email > http://en.support.wordpress.com/post-by-email/
3. Disable post by voice > http://en.support.wordpress.com/post-by-voice/
4. Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
5. Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.
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I’ve finally been able to access the dashboard to change my password but the site is still behaving strangely. I’m unable to access my stats or my notifications. Also, all of the likes are missing and the ‘share this’ function is behaving oddly. If staff are able to assist I’d greatly appreciate it.
Thanks for your message TSP. The ads pop up when you hover over a particular section of text and don’t link to legitimate advertisers. I’ve got a screen grab if someone in WP tech wants to take a look.
Word links in the past have been browser problems – an add in in your browser is probably adding those type of ads – try disabling all the add ins and then enable them one at a time until they show up again – then that add in is the problem
PS – you can put the screen shot in your media library and the staff can look at it
No, we know what that is. It’s that you’ve enabled some browser extension or add-on that is putting those links there. it’s very common.
Disable ALL your browser add-ons, even spell checkers, and then re-enable them one by one and check the site between each add. Then, when you see the ads appear, you know which add-on is at fault and can delete it forever.
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