site hacked, password and email changed

  • Author
    Posts
  • #944131

    drueck
    Member

    I am posting on behalf of a friend, because as a result of of this hacking he cannot log in to his site or the forums, or reset his password because the email address on his account was changed.

    His site is beanydion.com and it has obviously been hacked. Since he cannot log in, he also cannot contact tech support. Any suggestions on how to get his email and password reset and hopefully his blog restored?

    If someone from WordPress.com could contact me I can provide his email address, or you can look it up from what it was before the site got hacked and contact him directly. Thanks so much!

    #944244

    supportbot
    Member

    You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

    #944245

    timethief
    Member

    Thst blog is not a free hosted WordPress.com blog and this support forum is only for those with free hosted WordPress.com blogs. Your friend needs to contact the web host .

    #944247

    drueck
    Member

    He said it was a free WordPress.com blog. It’s just using his own domain name. I can verify this with him.

    #944253

    timethief
    Member

    That site at (beanydion.com) is not a free hosted WordPress.com blog.

    #944254

    drueck
    Member

    Gotcha. Sorry, I was just going off what he told me. I’ll have him check with the guy that put together the site for him to see if he has the hosting account info. Thanks.

    #944256

    timethief
    Member

    Good luck to your and your friend.

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