Site showing up as blocked for "malicious content" — how do I fix?

  • Author
    Posts
  • #981943

    lizlet
    Member

    My website is showing up as blocked due to malicious content. I would like to fix this please. Error appeared on a PC using Firefox. I can provide a screenshot if asked.
    Blog url: http://liztellsfrank.wordpress.com/

    The blog I need help with is liztellsfrank.com.

    #982048

    lizlet
    Member

    In case it comes up: I’m purely hosted on WordPress, and pay to have my URL redirect here. All the tips I can find online refer to people who do their own hosting.

    #982100

    debeckett
    Member

    Hi there,

    I don’t see an alert when checking your site, and a check through Sucuri also shows it clean and not blacklisted:

    http://sitecheck.sucuri.net/results/liztellsfrank.com

    Sometimes false positives cause filters to raise a flag that doesn’t really belong and you should only really be concerned if you get multiple reports.

    If you set your site up with the various webmaster tools out there you can get reports if malware shows up on your site (or at least if search engines think there is):
    http://en.support.wordpress.com/webmaster-tools/

    Please let us know if you see any other warnings.

    #982177

    lizlet
    Member

    Thank you for looking into this, Deb! I will be ever-vigilant.

    #982179

    lizlet
    Member

    The same person who caught this error is still seeing it — should I take that as an issue?

    #982182

    macmanx
    Staff

    Can you please upload the screenshot via Media -> Add New in your Dashboard so we can take a look?

    #982183

    lizlet
    Member

    Here you go:

    http://liztellsfrank.com/?attachment_id=1620

    This isn’t my computer, for the record. And she is in fact the only person to see this error, to the best of my knowledge.

    #982184

    macmanx
    Staff

    Ah, that error is coming from her Trend Micro anti-virus software.

    She’ll need to either update the virus definitions, update the software, or report the false-positive to Trend Micro.

    #982185

    lizlet
    Member

    Great, thank you sir!

    #982186

    macmanx
    Staff

    You’re welcome!

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