slideshow not displaying properly

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  • #1071404

    I have had issues for weeks with using the slideshow feature. I have cleaned the cache, etc. and it still only shows a black box. Help!!

    The blog I need help with is twicecookedhalfbaked.com.

    #1071562

    kardotim
    Member

    What’s the link of the page or page with the slideshow on it?

    #1071656

    I haven’t heard back on this but got a support survey. Can you tell me what is going on? My slideshows don’t seem to be showing up on any of the posts I have used them on in the past.

    #1071659

    kardotim
    Member

    I took a look and everything is working properly. For example on this post the slideshow works great.

    Can you please try clearing out your cache?

    Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?

    #1071660

    I still see a black screen on that one too. I tried it in Opera and got the same thing. Suggestions?

    #1071661

    I just tried this in Chrome and it appears to work. Can you tell me why it won’t in the other browsers? I don’t want to have content out there that can’t be easily viewed.

    #1071667

    kardotim
    Member

    We’ve just tested your slideshows in several Internet Explorer version, and they all worked perfectly fine. Are you using Internet Explorer 9?

    Could you send us a screenshot of the page where you’re seeing this? You can upload the screenshot in your blog’s media library.

    #1071725

    kardotim
    Member

    I’ve just replied to you by e-mail.

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