Stats Classics: How to set?

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  • #2168377

    wildbow
    Member

    Just so I’m not talking about my issues with not being heard/the endemic management issues in WordPress… The new stats page:

    * Is slower. With a cleared cache, the load times seem longer. This is almost imperceptible, given the speed of modern internet, but I notice it.

    * It’s more cluttered. I have several boxes with no information in them. The author tab is useless to me (I’m the sole author of my blogs), and the video tab is empty. That everything is stacked on top of itself and that every window I collapse uncollapses after the page loads (making my scrollbar move respective to what I was trying to look at) may contribute to the problem with the perceived load time. The built-in clutter was a problem I had with the dashboard update, wherein some boxes were merged with others, containing information I didn’t care about, or no information at all.

    * Is harder to navigate. Tied to above problem. Everything being stacked in a vertical column means that finding what I want is a question of scrolling down an exact amount. As boxes grow longer/shorter, I have to work to page up/down to a specific location on the page, past empty boxes and boxes with stuff I don’t care about. The placement is never consistent, from day to day or blog to blog.

    On the old stats page, it’s relatively easy to find a given window with data I need. It was even better before the last batch of changes to the stats page.

    * It contains less information. This is such a no-brainer that it shouldn’t even need to be said. Total referrals per day, yesterday’s referrals, 7 day, 30 day, quarter, year, and all-time referrals, comment summaries, yesterday’s search terms, summaries on search terms, totals on posts, categories, tags, post followers, views by country (summaries), I mean, I can go on.

    Why is a page dedicated to information so sparse on providing info? Why do I have to, if I want longer-term data, go alll the way down to the bottom, click for the old stat page?

    * The new stats page contains inaccuracies. I have archived email messages from WordPress re: post and email followers and while the old stat page is correct, the new stat page doesn’t contain complete data.

    * The new stat page is harder to navigate with a tablet. Just for funsies, I tried to use one, and the new layout is consistently worse when it comes to collapsing lists of referrals than the older interface. This isn’t me being used to the old interface, it’s my first time with each on tablet (because who the hell uses tablets for wordpress) and every attempt to collapse an opened list of links (in this case sub-links for recommendations from a forum), even clicking on empty spaces or different parts of the bar, sent me to the page in question, rather than allow navigation of the menu.

    There is nothing advantageous about the new system. No new information, harder navigation, messier (even on tablet, which blows my mind)… I’m left wondering just what this so-called upgrade is supposed to offer.

    #2168378

    wildbow
    Member

    Just to clarify, when I’m talking about the lack of information, I’m referring to the tables on the main stat page. I’m aware you can click buttons at the top, but it’s so awkward it’s not even worth doing, as my interest is in tracking daily vs. longer-term numbers, and that means going all the way down (an exact amount), all the way up, all the way down, and all the way up again, each time I want to get a different span of time.

    Not the sort of scrolling one wants to be doing, especially with a tablet.

    #2168379

    richardl1969
    Member

    I’d like to know if WP have any stats for the number of users who blog here using a PC or laptop v a tablet or phone.

    Has there been any polling done for whether people prefer the old or new layout?

    Why, specifically, is there a belief that the site needed tailoring to phone users? Was there a big demand from phone users for something different, or is the (possible) low percent of phone bloggers being seen as a sign that the site needs to be more phone-friendly?

    What exactly would be the problem with maintaining two stats pages, especially if the requirement for one is to just leave it as it is?

    #2168380

    jontobey
    Member

    Ideally, you would have two views on the same page. You would start with a stripped down phone view and progressively add to it as you gained screen size. What is weird though, is that from what people are saying, the “phone view” isn’t at all useful, either. I just don’t get the thought process here.

    #2168381

    I use my stats page to pull shortcuts to hand post on twitter. When I right click on the top posts in the new format, there is no copy shortcut option.

    tamaratattles, I looked into this. I think you should right-click the word “View” in the Posts & Pages box to copy the URL. I tested it in a couple browsers, and it’s working for me. Can you try it again? I bet you were clicking on the page name instead of the word “View” earlier.

    #2168382

    nikkitytom, thanks for telling the Waikiki hotel story.

    #2168383

    Your response is honest, but it belittles the newer members of this and the other complaint threads and dismisses the legitimate concerns a growing number of us share as the ravings of a minority

    I disagree with one part of your interpretation, and that is the part about belittling. If people keep repeating the same things, and I have tracked those things in a set top issues and reported them (which I have), then the thread has done it’s job to bring the top issues forward. From that point, it’s up to the developers (not you and not me) to make a final decision. Closing the thread means I have collected enough data to know what top issues are in order to report them clearly. Another option would be for me to leave very long threads open but stop replying—that doesn’t feel right though.

    #2168384

    It’s wrong to demand that no complaint be repeated. Is that feedback?

    The same repeated feedback from the same person many times on the same thread really should only be counted once in the feedback. A thread with hundreds of replies that has a few hundred replies from the same handful of people needs to have all the duplicates sorted out. Repeating the same thing is still feedback, it’s just not as helpful or compelling as it would be if all the replies had come from different people.

    #2168385

    lrhodes4
    Member

    From that point, it’s up to the developers (not you and not me) to make a final decision.

    The company I work for hires developers to do design and build what the company wants, not what the developers want…….the final decision as to whether the changes are working properly is NOT up to the developers, it’s up to my employer. If they’re not happy, the developers continue to work on the project until they are. They, the company, ultimately decides if the product is working the way they expected it to. Does it not work the same way at WordPress?

    #2168386

    lrhodes4
    Member

    From that point, it’s up to the developers (not you and not me) to make a final decision.

    The company I work for hires developers to do design and build what the company wants, not what the developers want…….the final decision as to whether the changes are working properly is NOT up to the developers, it’s up to my employer. If they’re not happy, the developers continue to work on the project until they are. They, the company, ultimately decides if the product is working the way they expected it to. Does it not work the same way at WordPress?

    #2168387

    apetcher
    Member

    From that point, it’s up to the developers (not you and not me) to make a final decision.

    I find that statement to be absolutely staggering and if it is the case then WP management need to take a good look at the way the company is being run. Surely senior management make decisions about company policy and development not software developers! I am becoming more and more dismayed!

    #2168388

    lrhodes4, I probably should have said team (management?), not developers. Different companies have different lingo.

    #2168389

    davidderrick
    Member

    There is literally nothing better about the new stats. WP has taken a wrong turning here and elsewhere. There are problems at WP, evidently.

    #2168390

    davidderrick
    Member

    Nothing better, I have to add, for laptop and desktop users. Maybe not for mobile users either, but long-form bloggers use larger devices.

    #2168391

    apetcher
    Member

    @designsimply
    Wow, you have a difficult job. Dealing with all the feedback about the appalling ‘improvements’ and trying to justify them. I salute you!

    #2168392

    grahaminhats
    Member

    The forums are a sink hole for our energy and a distraction.

    Publicising outside the forums is vital, as is persuading a boycott of the new pages to avoid the impression that they are successful, and making contact with other interested parties.

    Below is an exploration of Underlying Motive, The Problems, Probable Cause,

      What We Can Do

    and Remaining Questions.

    https://freedfromtime.wordpress.com/2015/01/27/about-wordpress-changes-and-what-we-can-do/

    Here is direct help for those who are affected.

    https://freedfromtime.wordpress.com/2015/01/27/help-with-wordpress-changes/

    It is no longer only just about remedy, it is also about rescuing WP from whatever faction has the reins and is more convincing than capable.

    The idea that we cannot make a difference is a ploy. If we let ourselves be persuaded, then we and WP lose by default. So, let’s get up on our hind legs and howl for the attention of the pack.

    #2168393

    h4hh
    Member

    @ designsimply

    As I am sure you are aware after 11 pages that people are not really happy with the stats pages. I guess if you include all the negative feedback about the posting beep beep bop rubbish too then there are some pretty strong feelings about this. Also as some of the issues are around design as well as functionality your forum name seems particularly ironic

    I’ve not read all 11 pages but I’ve read a number of your replies, and I have some questions. Whom is it within the company that decides on the changes.

    1. Before this stuff is thrown out there on a live system, is there not any testing done… you know… find some of the bugs before they make it out into a live environment.

    2. Are there not pilot groups, that use it before release, or if that is not possible the proposed Ahem “improvements” to be secondary options, ie the old options stay in place but people can choose to use the new for feedback, rather than overnight changing everything then having to supply links to the old options so people can still use them.

    Making improvements is great if indeed they are improvements, I wonder whom within WP set up this project to screw up… sorry, improve all these features that you have been improving… and then getting backlash on… and then providing the old methods for again.

    Do you not really see that because you guys are throwing this stuff out there that is broken and unwanted that you are harming your reputatation… WE are your customers, if a large proportion of your customers leave then your website will pass into the realms of history.

    #2168394

    johnjronline
    Member

    I am also not a fan of the New Stats (and many other changes) and I agree with many of the complaints/suggestions already given here and on other topics, I probably already shared some of my complaints/suggestions/bug reports on one or more of the topics that in my opinion unfortunately/unnecessarily got closed, so I will not waste time because many good complaints/suggestions/bug reports have been reported many times here and on other topics already.

    I just want to show my support with the others who have posted here and on the other topics, and remind the staff that there are many others with complaints/suggestions/bug reports who have not commented/complained at the forums/by email/on their blogs/et cetera for various reasons; and so do not under-estimate the number of people out there who are against some of the changes.

    -John Jr

    #2168395

    farmerbob1
    Member

    I didn’t want to post again here, but I found something that I would like the WordPress team to strongly consider.

    http://scoremichigansgreatsouthwest.org/high_cost_of_losing_a_customer.html

    I’ll post the important part of the page here:

    High Cost of Losing A Customer

    ##The lowest-ranking employee in a business can lose more customers than can be gained by the highest-ranking employee.

    ##In the average business, for every customer who bothers to complain, there are 26 other who remain silent.

    ##The average wronged customer will tell 8 to 16 people (about 10 percent will tell more then 20 people).

    ##91 percent of unhappy customers will never purchase good or services from you again.

    ##If you make an effort to remedy customer’s complaints, 82 to 95 percent of them will stay with you.

    ##It costs about 5 time as much to attract a new customer as it does to keep an existing one.

    #2168396

    grahaminhats
    Member

    @farmerbob1

    Thank you Farmerbob1. That is spot on and excellent work. This lot may not pay much attention but if we can get those who stand to lose money to take an interest in these forums, then content like that will be very helpful.

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