stats confused in two domains

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  • #824970

    Hi,

    From the last update, a couple of days before today, I encounter some problem.
    I can see that my stats, of my self hosted website (www.dentissime.com), are totaly erased before february 6th (day of updating).

    And now I see in my wordpress.com account, in my-stats module that I have a list of domain to check my stats. I have multiple entries, and especially one which is “www.dentissime.com” with results which are same on my web site board. And a another one, “dev.Dentissime.com” which is a temporalilly domain for my devs (not public). And when I check this one I can see my stats from the start (october 2010).

    What’s the problem ? And how can I fix that ?
    I want to see all my stats from the start for my domain http://www.dentissime.com

    Thanks for your answer.
    Blog url: http://www.dentissime.com

    #825087

    macmanx
    Staff

    Are you using Jetpack or the WordPress.com Stats plugin?

    If you are using Jetpack, did you recently upgrade from the WordPress.com Stats plugin?

    #825252

    Yes.

    Yes, it’s the fact that I mentionned in my first post. (06th of february)

    #825284

    evarlese
    Staff

    Did you change the URL of your domain while using WordPress.com Site Stats?

    Can you also let us know if you de-activated the WordPress Stats plugin before activating Jetpack? Or did Jetpack automatically disable it for you?

    #825318

    No.

    I didn’t desactivating it, and I don’t know if jetpack do it for me.

    #825345

    macmanx
    Staff

    Can you please check the Plugins section of your blog’s Dashboard to make sure that WordPress.com Stats is deactivated?

    #825381

    Yes, WordPress.com Stats Version 1.8.5 is deactivated in my plugin section.
    Should I have to delete it ?

    Jetpack par WordPress.com Version 1.2.2 is activated.

    #825388

    macmanx
    Staff

    Yes, please try deleting it. Hopefully that will make a difference.

    #825392

    I deleted it, and I delete all files in directeory dev.dentissime.org.

    But nothing change on http://www.dentissime.com/wp-admin.
    And in my wordpress profile, for today I can see no stats for dev.dentissime.org, but with all my history of stats from october 2010.

    And for http://www.dentissime.com, I can see stats from 6th february.

    How can I switch it ?
    Where or How is doing matching between domain and jetpack instance ?

    #825400

    macmanx
    Staff

    In this case, I’m afraid your old stats cannot be combined.

    Stats are stored in a slightly separate way with the new Jetpack structure, and this is one of those rare cases where they can’t be moved over.

    #825401

    How data are stored ? In different database ?

    #825405

    macmanx
    Staff

    Jetpack stats are linked to the site’s URL, WordPress.com Stats are linked to the API key, which is now defunct.

    #825412

    You don’t answer me, how are data stored ?

    Ok with your explaination, but my url site hasn’t changed since 2009 to today.
    How can I have my stats back from the start ?

    Stats are still existing but assigned to an other url.
    There was a mistake somewhere, I want to fix it.

    Thanks

    #825417

    macmanx
    Staff

    The stats are, or in this case were, stored on this end, not in your database.

    In this case, they cannot be merged or restored.

    #825420

    I know that is not stored on my database.

    But stats are stored somewhere, and could be merged in one source, couldn’t be ?

    #825427

    evarlese
    Staff

    I’m really sorry, but we currently do not have a way of merging these stats. However, this is something that our team is aware of.

    #825428

    Ok, thanks, is there any chance that your team doing something for this case in next few days ?

    #825429

    macmanx
    Staff

    It is possible, but we can’t give any estimates.

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