Need help? Check out our Support site, then


Stats Feedback

  1. Hi everyone! We have a lot of feedback about stats winding through various threads. Let's go ahead and consolidate it here.

    First and foremost, we're sorry for the inconvenience. Relatively few of you were using the older code, but if you were one of those people we can understand this isn't easy. Thanks for your patience here.

    If there is a feature you were using in the retired stats and cannot find it in the current version, please share that here. We will do our best to count each person's comments if you'll avoid entering duplicates.

    We do want to note, too, that many of the features requested in the other threads are actually available now. For example, many have said they no longer see their top posts or countries. Click on Weeks to see this week's top posts, top countries, etc. To see a different week, click on that week's bar from the Weeks view. You can do that on the Days / Months / Years tabs as well. Hopefully that will be a bit easier to navigate!

    Also, if you are viewing data for multiple sites at once, you will see a more tabular format showing each site's stats for the current week/month/etc. But if you'll select a site (either by clicking on one site's stats or using "switch sites" on the sidebar menu) you can see graphs and maps for that site for each time period.

    Thank you again for your patience! We'll be listening.

  2. The "old stats" that were available until yesterday morning were so, so much easier to read and access any given information quickly.

    The new stats do not have any kind of data on "all time" hits by country, by post, etc. I want to be able to quickly see how many hits I've gotten by month and year, the way it used to be.

    The old stats had very convenient, easy-to-read tables that displayed data.

    The new stats are SO MUCH SLOWER - I have FAST Internet so it's not my connection.

    Everything would be great if the old stats page was reenabled! :)

    andrewpegoda.com
    ajpsfavs.com

  3. And, it would have been very considerate of WordPress to provide notice, especially to users who pay for business packages and other professional, paid packages. :)

  4. We do want to note, too, that many of the features requested in the other threads are actually available now.

    Look, the problem is that I am working on a PC with a wide-screen. I don't understand why you don't care about PC users anymore. Increase the width of the new stats page and it might be quite usable. Until now it's still a page designed for mobile users, and I won't believe you if you say it's not the case.

    Relatively few of you were using the older code, but if you were one of those people we can understand this isn't easy.

    That's pure logic, because you didn't give users a choice, and you did your best to hide the link to the classic stats page. The relatively few users who used the other stats page did either find the links or used redirect scripts.

    Also by the way, history repeats here. First you close a massive thread, that happened a couple of times in the past. Second, you come up with the hammer right away and tell people how they are wrong, because you simply can't stand it if someone complains about your design decisions.

    The post you did here reads like a "F*** you all, we do what ever we want and your opinion doesn't count".

  5. there is a very easy solution for all the problems mentioned in all of the threads about this topic.

    many users have mentioned all the exact problems here https://en.forums.wordpress.com/topic/old-stats-finally-disappeared-view-hours-ago and in the view other threads.

    just get back the old stats view, that was available via this link https://wordpress.com/stats until around 24 hours ago...

    and everything will be solved!

    thanx in advance

  6. Yesterday was the second time this year where we were almost forced to change to the new stats page. If relatively few of us were using it, it is only because WordPress has made it extremely hard to use the old stats page. If you just gave us an option from day one.

    Again, personally, everything about the old stats page was better. It was far more readable, and usable. At the top there was a graph with how many people had actually read my blog for the last month. Then below that a list with information like the busiest day and how many people had view my blog that day. Then the two column below that had a world map showing me where visitors were from and which posts people were actually reading. In both those options, I could easily click on 'Today' and 'Yesterday', plus a summary page. It all made the stats section easy to read and understand. Now of this exists in the new state page.

  7. Ditto what edwardbrain1 said 100%. The old stats page was better in every way. I was able to keep using it because I specifically bookmarked that page.

  8. Oh, and I forgot to add that for the last several months I was constantly being asked why I preferred the old stats page. I kept clicking on the response - yet obviously no one was reading the results of the poll.

  9. sensuouscurmudgeon
    Member

    With all these changes, whether statistics, notifications, or the editor (remember Beep Beep Boop?), it would be decent of you to: (1) give us advance warning of the change; (2) in the new version, provide a convenient link to the "classic" version; and (3) give us the option to choose the version we prefer by letting us select it as one of our settings. Then everyone will be happy.

  10. This is how it looks like to me...

    1. Make it hard to access an old feature
    2. Wait and hope that users forget the previous feature
    3. Kill the feature
    4. Tell users relatively few were using it
    5. Close user threads in hope that some users will give up commenting on the issue
    6. Open a new thread and simulate interest in the opinions of users and redirect them to contribute with suggestions to the new feature.
    7. Don't improve the feature and wait it out until no one is left to complain.

    Do you have at least an API or a way to fetch the stats data? I can just hope someone with coding knowledge will come up with alternative tools. Otherwise I don't really see a future for myself on this platform that becomes a pure mobile experience as it seems.

  11. @supernovia

    Thx for considering the cons of the new stats page.

    My point is usability. I was using both stats pages (old and new) parallel for some time. And in my experience the new one offered little advantages while making it at the same time much more difficult to get as quickly as possible to the basic data. It caused a lot of additional click and scroll work, which made the whole process of checking the data unnecessary time consuming, especially when checking the stats of several WordPress installations.

    So, if some people don't have problems with the new stats page, okay let them use it. But for the other ones you better should still provide the original stats page as an option, as it was till yesterday.

    As for me, if the new stats page only will be the last word, I will disconnect from Jetpack (the stats are the main reason for me to use it) and rely on something like Piwik.

  12. @supernovia, I don't know where else to post it. On the closed thread you asked for a screenshot from my Samsung S3, I took one and replied asking how to get it to you. I don't see an answer and the thread is closed. Feel free to follow up here, if it's still of interest.

  13. The new stat page is ugly. I don't like to even look at it. There is no elegance to it. It is hard to read and requires multiple cursor manipulations to get the same information that the other stat page just displayed.

    I liked to check the number of readers and what they were reading. After WP recently stopped posting a small hourly readership graph I had to do this more often. My WP experience has gotten worse, not better. The stat page is the last straw.

    I also liked to see which foreign countries were reading which stories. By looking at two report son one page that was clearly visible.

    In the simplest of terms I spent several hours today and yesterday looking at alternative sites to post my stuff on. I have not found one yet, but you are creating a business opportunity for someone else. Why? Why force a lot of people to do something they do not want to do?

  14. Yeah, the new stats we are now forced to use are not as powerful. If I want to see how my blog has done over weeks or months I can now only look for the last year. I can't look at my stats for yesterday. Please explain how that is an improvement. I assume the improvements are that the page looks simpler. The bars in the bar charts are much bigger.

    Now we are informed that only a slim minority of bloggers had an interest in using the more powerful features. Therefore, we must take those features away from them because ___________? What could the reason be to make customers less satisfied when all that was needed to keep them satisfied was to NOT remove an already existent option that they were happy with.

    What is the motive here? Is there a pay-for feature that is more usable? Is it just to appear more streamlined? But then nobody will see the old, superior stats page except those who prefer to use it.

    I'm at a loss.

    I guess stats are only really useful for me to check what people are looking at today, and maybe checking on my yearly stats once a year or two or three.

    Of course, my dream would be to have the old editor and stats page and everything else just the way it was when I started blogging in sometime in 2013. I used to be able to tell you the month and week I started, but now that information is no longer available to me. And this is progress.

  15. I agree with what everyone else have said here. Compared to the classic stats, the newer stats really does appear to be geared towards mobile devices - and everything squished together does not make it look appealing and frankly speaking, hard to read. I do notice the stats bars showing the view count and visitor numbers is considerably narrower too and I find it isn't appealing to the eye.

    I also can't seem to find the overall total number of views for each of my blog posts. I can't see how many posts got how many views for each year but not for all the years I've been blogging.

    Also, it now takes quite a bit more time for my stats page to load (and my laptop is roughly two years old and I have a very good, fast internet connection). I also notice from the PC-performance and RAM monitor gadgets on my laptop go up whenever I load the stats page - meaning not only loading the stats page is slow, it is probably also tiring out my computer :(

  16. frugalhausfrau
    Member

    I completely agree with Edwardbrain1.

    I would like to add that I am paying for a product and I don't think I'm out of line to expect to get the product that I'm paying for. To have it changed w/o any notification is outrageous! I feel as if I'm being held hostage because it IS very difficult for me to change from wordpress for a number of reasons. It's like going into your hair dresser and having your hair colored the same way for five, six years, say red, and all of a sudden they take off the towel and your hair is blonde. And you HATE it. And you're just supposed to keep going and paying with no choice other, I suppose, than to leave and find somewhere else, which might not be what you WANT to do.

    I was only able to continue to use old stats page because I came across a blogger who showed me how to use it so if someone didn't come across a post on their own they would have had no idea the old stats page was still available - no wonder "few" people were using it.

    Of course bloggers would post on numerous threads because they want to be heard on all threads. Why on earth that would be harassment, I don't understand. BTW, this is the first post on the stats I've posted on any thread. It just goes to show how much your WP users want to be HEARD!!

    I'm hopping mad.

  17. It seems to me to be an act of meanness and what is the point of leaving the old old statistics page available? If the old old page can stay then why not the old page, if you see what I mean.

  18. First, excuse me for starting a new thread regarding the fact that I lack the old statistic page, which for me was much better than the new one. The reason for, why I started a new thread, was that I do not think it should be OK, to write my problem in other members threads. :-(
    Now I have read the other threads you have linked me in my thread, some with “Topic Closed”, But I have not found the answer about, can I get back the old statistic page? This problem, don’t need to be yours, but me. Perhaps I have not understand? Excuse me if so!

    PS: I will also say that I in this forum, hade been helped a lot earlier, of timethief and others. Thank you for this! (y)

  19. whatwentwrongorrightwith
    Member

    I agree. After months of being asked via a poll why I prefer the old stats page, it seems that the results have been ignored and the old page retired. But since you are forcing the new stats page on us, there are a few changes that could be made to the new page to make it easier to understand/more aesthetically pleasing/less confusing:

    On a wide format screen (laptop/TV/PC) there are pointless grey areas either side of the new stats. Can't the designers/developers just make the graph and other sections fluid/responsive so that screens other than mobiles are also catered for?

    Also if WordPress could add a "Yesterday" tab or link to the new stats, these two additions would make them as close to the old stats as possible.

    Please consider these two additions/amendments. Thank you.

  20. Hate the new stats page. It's useful to see yesterday's stats as well as today's--clicks, referrers, search questions, posts and pages, basically everything. And since you updated it (I was using the older version of the stats page, which I preferred to your last "improvement,") I seem to have lost 50 or 60 followers. In two days? Hmm. That's never happened before.

    Please, tweak the new one all you like, but can't you just make the old version available for those of us who want to use it? And then leave it alone.

  21. @supernovia, this whole exercise is probably just a smokescreen. Why are you asking for feedback, let alone specific feedback? Is there going to be a major revision of the stats page? I could understand looking for feedback on the new reader, but that is after the implementation of a code change. This is different. WP has gotten ample feedback about the new stats page. Some improvements were even made as a result (visitor bar in graph, world map brought back), but people still used the old stats page because it was objectively a better means of getting information about our blogs. We all had to adapt to continue using the old code, book marking it and such.

    Now, with no warning, that has been killed off. The only acknowledgement we users have gotten from WP was to kill off a bunch of threads and start a sticky one so we can give feedback. Unless a change to the new stats page is coming, this is all just obfuscation. Feedback is worthless unless change implementation is imminent.

    So, the question is, what is afoot? Is a revision to the new stats page coming? If not, why was the old one killed off? Do you understand that not addressing this issue, with specificity and directness is only going to anger and drive people away? When I have made hyperbolic statements regarding the nature of WP's conduct and methods, I was trying to draw attention to this very issue. Not explaining why things are happening is very upsetting to people and this on top of upsetting them for needlessly and brutishly exchanging an effective tool for one of inferior quality. This does not make WP look good at all.

    That being, said, I will play the feedback game too, in the vain hope that something will change.

    Pros for old stat page (compared to the new stats page, there are no cons):

    1. Clean, elegant and efficient layout. It is pleasant to look at, uses the space on the screen well.

    2. Has fairly intuitive structure. The information is laid out in a way that makes sense. It also makes it easy to check the summaries for each category.

    3. Has easy links to the summaries for each category. This is especially helpful when looking at the weekly/monthly/yearly overall summary of the blog, as well as how many hits individual pages have gotten etc.

    4. The old stats page made it easy to check the all-time stats for individual pages and who many hits per country etc.

    New stats page cons (there are no pros):

    1. Presumably designed for mobile devices, the layout and appearance of page is jarring. It does not look right but it is also straining.

    2. The information on it, especially the daily use graph, is harder to read, inelegant, and unattractive. While the return of the visitor bars to the graph was essential, it also cluttered an already compressed landscape.

    3. It uses the space in a browser poorly, needlessly jamming information into a confined area and leaving a significant amount of empty space closing in on the sides.

    4. There are no links to summaries.

    5. It is slower in loading.

    I am sure I could come up with more but that ought to be enough.

    A few other thoughts:

    1. For the record I would add, when I do check my stats on my Samsung Galaxy, I think the old stats page looks better even then. The wider layout looks much better than the compressed, "mobile" version.

    2. While I am adding to the record, I would add that the old editing system was much, much better than the newer one as well.

    3. I suspect that the majority of serious bloggers compose their work on desktops or laptops, not on tablets. It is infuriating to force us to use mobile formats in this case.

    4. Please understand that people are angry at being forced to regress. It is not particularly progressive of a company to insist people use newer but retrograde quality code. It is even worse when it is done without humility or explanation.

    5. @supernovia, I know that this is not your doing. You may even, personally prefer the old stuff too, but defending it is not what you have been tasked to do.

    6. Lastly, I reiterate the obligation WP has to explaining to what is going on:

    A. Why kill the old stats page at this time.
    B. Is a major revision of the new one afoot?
    C. If not, why even ask for feedback, other than to get us to vent and
    forget?
    D. Why not let users select the format of the stats page, editor and
    reader in the settings?

    Failure to answer these questions reflects very, very badly on WP.

    Thanks for reading this all the way to the end. Merry Christmas.

  22. @bubbasuess

    Lot's of awesome points!

    There are no links to summaries.

    I trying to find the all-time summary since 20 minutes in the new stats page and can't find something like that. The old stats page hat a general summary where you could see (in my case) stats from 2011 to 2016, inclusive months and percentage increase or decreases, averages and so on. Extremely detailed stuff, awomse to check out how the blog developed over time. I am not sure if there is something like this in the new stats page, but if that is the case, it already failed because it's not clearly visible to the user as I search since quite some time.

    I still think too the thread here is a smokescreen. I am sure they got rid of the stats page during Holidays for a reason, to minimize the amount of complains.

    I can just say again what I alway said, the old stats screen looked like the more advanced stats screen compared to the new one. When I still had the option to decide between them both, it was like marking the "advanced options" field in a software product. Seriously, there is so much more data visible in the old stats screen, or as @bubbasuess said it was so well presented as the space was used perfectly. The whole design had logic, that is what is missing in the new stats page.

    Up to this day, the new stats page is the instagramified version of the old page. But monitoring your development trend, this is probably exactly what you wanted to achieve... Mobile first and only.

    The problem I see in this calculation is, that you can dump down your product as you want, but the truth is that you won't attract more serious bloggers with it. In my experience you did a great job to attract single-line bloggers recently, there is a new invasion of bloggers that use the WP platform as instragram or Twitter alternative. But most of them give their blogs up after a short period, which means, ultimatively the whole simplification strategy doesn't work out.

    You can give a serious photographer a smartphone, and he/she will take a couple of photos with it. But at the end they will go back to their advanced SLR camera for a reason. This is pretty much the same with blogging. Serious bloggers do appreciate advanced tools.

    I am here since 2011, I've been supportive because I loved the previous product. But currently it looks as if you don't care about your backbone, about those that blog on your platform since a half decade or those that did that even longer. Do you really want to exchange them? To fascinate those that drop a few single-line posts until they disappear again as it didn't work as well as spamming photos on Instragram?

    Good luck with this strategy. Loss of confidence in your service.

  23. WordPress,
    It really does seem that you could easily have both versions of the stats page, at the very least. I pay several hundred dollars a year (a business package, a premium package, several additional feature packages), am a serious blogger with two active websites, etc., etc., please give customers--that's what we are after all--serious options. Thanks!

  24. Also by the way, the first visible data presented when I open the new stats page, is my posting activity or the so called insights tab. Can someone from WordPress explain how this makes sense? First of all, I am very well aware of my posting activity even without this feature, even if I have a very active week. Second, the posting activity feature could be a nice addition, but it's absolutely not what I want to see first if I load the stats page. I want to get to the important data right away without extra clicks.

    Now as it is, I have to click on stats, when it's loaded I have to click on "days", "weeks", "months" or "years". I think posting activity is a so much less important data that I really wonder why you designed it on a way that this is the first data presented if the page is loaded. You can say what is important, that is subjective, but I really can't imagine that there are many people who constantly check their "posting activity". Again, posting activity is nice additional data, but not the most important data. It could be places in the last tab, it shouldn't be the default data. Default data widget should be daily visits, that would be most logical.

  25. I see you've moved my cheese. I want my old version of the stats page back, thank you. This new version tells me absolutely nothing - other than you've irritated me.

  26. carwreckdebangs
    Member

    Everyone here has already made my point, but to add in one more, the new stats page is awful. Summaries were there at a click. All the information you needed also there on one screen. I will post a more detailed version later, but the Old Stats page was far superior and one of the joys of opening the browser in the morning!
    How this can be seen as an improvement defies logic. Please bring back the old stats page as an option!

  27. all the above.
    Leslie Martel

  28. Question to WordPress: Are you going to do anything in response to all this or are you just letting us blow off steam, then you're hoping we'll shut up?

  29. Just tweeted WordPress about this. It's more public than this forum and might (remotely) be taken seriously. The more people do it, the better. Do it, and do it often.

  30. I agree with the statements that have been made about how the old stats page were much better. All the information was clearly visible without having to do extra clicks. I stuck with the old stats page and kept telling WordPress at every opportunity that I thought their new stats page was not as good.
    The new stats which has been foisted upon is is not fit for purpose. Why should I click through this and that to see the world map and the number of views by country when is was clearly visible on the stats landing page before? Some idiot web developer thinks the new page looks better and maybe its easier to maintain but it's not what we want.
    Bring back the old stats page!!!

»

You must log in to post.

About this Topic