Stats not loading with IE 10

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    Posts
  • #1055406

    arkitekt878
    Member

    I just upgraded my OS to Windows 8 today. Using IE 10 I’ve found my stats are not loading.

    I suspect it’s an IE 10 problem but thought I’d make people aware of this.

    If I use Chrome stats are loading fine.

    The blog I need help with is mikehardisty.wordpress.com.

    #1055520

    timethief
    Member

    Thanks for letting us know this. I have flagged the thread for Staff attention.

    #1055531

    arkitekt878
    Member

    Hopefully it’s something simple like a setting in IE10, but I’ve had a look and can’t see anything obvious.

    #1055533

    timethief
    Member

    The modlook tag I put in the sidebar was removed. Only those who post tags, Staff and Moderators can remove tags. WordPress.com supports the latest browser versions found at this link http://browsehappy.com

    #1055592

    arkitekt878
    Member

    I had a look at the link and IE10 is there, thank you for your help so far.

    #1055593

    timethief
    Member

    Please understand that it’s the weekend and we aren’t aware of when Staff may appear to deal with the threads we have flagged for their attention. That’s why your patience is required while waiting.

    #1055605

    arkitekt878
    Member

    Oh! I’m happy to wait. I’ve got a few other problems with Windows 8, software that is certified to run, not doing so. So I’ve been on to a few Tech Support sites today. I realise that the forums are for help and that you are not tech support.

    I have a feeling it’s IE10 is the problem, probably something to do with JAVA but I wanted to let the WordPress staff know about it in case anyone else is having problems.

    #1055731

    macmanx
    Staff

    First, please try these four things:

    1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/

    2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    Please let us know how each step goes for you.

    #1055739

    arkitekt878
    Member

    I have tried all of the steps mentioned in turn and it has not made any difference.

    When I go to Dashboard I can see the bar graph for each day, that hasn’t changed. But when I select an individual day to look at the stats all I see is a new page with the tabs at the top and where the stats should appear I get a little graphic, just like an asterisk, which is rotating and the word underneath is Loading.

    It stays like that for evermore.

    #1055745

    macmanx
    Staff

    Are you able to access other tabs, like http://wordpress.com/#!/read/ and http://wordpress.com/#!/my-blogs/ ?

    #1055748

    arkitekt878
    Member

    All of the Tabs – New Post, Reader, Notifications, My Blogs, Freshly Pressed are working, it only appears to be Stats that seems to have a problem

    #1055750

    macmanx
    Staff

    Excellent, at least those work. Please hang in there while I track down someone with Windows 8 and IE 10 to take a look at this.

    #1055751

    macmanx
    Staff

    If you need access to stats now, all other browsers (even IE 9) seem to be loading the stats just fine.

    http://browsehappy.com/

    #1055752

    arkitekt878
    Member

    I don’t need access to the stats at the moment and I’m willing to wait a bit to see if the problem can be resolved. With Windows 8 I am trying to run as clean a machine as possible so I’m trying to avoid installing duplicate software, like browsers, zip utilities, etc.

    #1055759

    arkitekt878
    Member

    This morning I had a major system crash with Windows 8 due to a hardware problem. For the moment I am running on Windows 7 and can’t help any further with this thread until I sort out the hardware issue which may be a bios problem…

    #1055761

    macmanx
    Staff

    Not a problem, one of my colleagues with Windows 8 was able to reproduce the problem, so we are working on this.

    If you are able to get Windows 8 back up and running, the stats work for now if you switch IE 10 to its IE 9 mode.

    #1055772

    joen
    Staff

    The issue should now be resolved, thanks for reporting it!

    #1055774

    arkitekt878
    Member

    I’m glad the problem has been resolved….now all I have to do is sort my hardware problem, hopefully this weekend.

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