Stats not working

  • Author
    Posts
  • #129116

    Anyone else notice that the stats aren’t updating right now? Support’s closed for the weekend, it seems, but they’re having a problem.

    #129217

    raincoaster
    Member

    Seem to be working for me. When did they stop for you? Pre- or post-turnover?

    #129218

    barry
    Staff

    We had a problem with one of the stats database servers. As such, we had to pause the stats updates until the issue was resolved. It has since been resolved and stats should be updating now. Updates were paused for about 45 min.

    #129225

    autodetailer
    Member

    Yup am still having stats flatline

    #129232

    raincoaster
    Member

    You aren’t running a blog on WordPress.com, so you need to be asking staff directly for a fix or looking in the WordPress.org forums. Our stats run differently from yours and we in the forum won’t be able to help you.

    #129241

    autodetailer
    Member

    I see, thanks for the heads up. Who are the staff?

    #129242

    raincoaster
    Member

    Support at wordpress dot com.

    #129275

    aranelneen
    Member

    my stats aren’t working since 2 days ago till now. advise..?

    #129276

    raincoaster
    Member

    Send a feedback to staff.

    #129309

    wank
    Member

    Feedback’s closed again. Or it is for me, anyway.

    #129310

    timethief
    Member

    Yes, it seems support is closed and feedback is closed too so I’m recommending email.

    #129906

    nosysnoop
    Member

    My post stats aren’t showing.

    #129907

    timethief
    Member

    @nosy
    So I assume you reported this to staff, right? http://wordpress.com/contact-support/

    #129915

    barry
    Staff

    I see post stats. What do you see?

    #129922

    nosysnoop
    Member

    For my Nosy blog and my new blog here linked on the forum, I go to Dashboard, Manage, and click the stat icon and get –

    Not blog stats though. But the stats for the individual posts.

    #130039

    leftofdayton
    Member

    2 days in a row now my daily stats have gone awol. At the same time the total # of views remains correct. This happened yesterday but today, aft 11 am est, I could se yesterdays #s…weird. Any reason for this? Am I on some strange update schedule??

    #130042

    timethief
    Member

    Volunteers answering support questions can’t help you with this. You must report it to staff tomorrow when support is open http://wordpress.com/contact-support/

    #130043

    leftofdayton
    Member

    I have reported it, and got no answer.

    #130044

    timethief
    Member

    What can I say? There is nothing to do but to be patient and wait until they get back to you.

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