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Stats partially frozen

  1. I've been having this issue for a while. No forums help. Nothing changes. It was ok for a coupleof days, then it's again not counting visits.

    Any help welcome. Thanks

    The blog I need help with is lxpress2.wordpress.com.

  2. Hi there.

    Have you tried clearing your browser cache and cookies? Also please check whether your stats update if you use a different browser.
    http://en.support.wordpress.com/browser-issues/

  3. Hi,

    clearing browser cache and cookies does not change things, neither browsers. :(
    It was ok yesterday for a while, today it has been frozen again so far.

    Any ideas?

    Thanks

  4. If it's not your browser failing to update then the problem might be with the system itself. I'll tag this for staff to follow up for you. Please be patient while waiting for them to respond.

  5. Thank you for the support. :)

  6. Hi there,

    I checked the stats for your site https://lxpress2.wordpress.com/ and I don't see any issues there. There can sometimes be a delay between a visit to your site and seeing that visit on your stats page. You can learn more about that and how your stats are calculated on our Stats support page.

  7. Hi, Delay, but it never updates. The issue is still there.

  8. Hi there,

    Can you describe exactly what isn't updating, and what stats are missing? I checked your stats again and I see your site's stats through today, so they are updating on my end. If you can describe the problem you see in more detail I can take another look at it for you.

  9. Hi, it does not count and register as visited some of the posts. I have tested it with 2 different mobile connections being logged out - I clicked at least 10 times on various recent posts - not a single counted visit in my panel. It happened a number of times.

    This morning i checked - no records of my visits from yesterday. That's it

    Thanks

  10. Hi there,

    Which posts did you visit while logged out? That will help me investigate this for you.

  11. Hi, June, July, August - recent posts. It's interesting that older posts (2013-2014) register visits, though not the exact number, but fewer counts.

    Thank you

  12. Hi,

    Any individual posts from these months, May included. I've been testing links for awhile, so I can not list all of them, I am afraid. This issue has happened before too, but it lasted for a day and only the most recent post was affected. However, noi it has been going on for more than a fortnight.

    Thank you for the support!

  13. Hi there,

    I see quite a few views for your posts from May, June, July, and August in your stats. For example, you can see a full list of post views from this week:

    https://wordpress.com/stats/week/posts/lxpress2.wordpress.com?startDate=2015-08-24

    And a full list of post views from the previous week:

    https://wordpress.com/stats/week/posts/lxpress2.wordpress.com?startDate=2015-08-17

    Without more details about exactly which posts you visited and when, I won't be able to investigate the missing stats you mentioned because it looks like everything is working.

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