Stats Plugin Stopped Working: API Problem

  • Author
    Posts
  • #584736

    pizzazzerie
    Member

    I have a self hosted blog – pizzazzerie.com and have been using the wordpress.com stats plugin for months with zero problem. To set up the plugin (months ago), I created the only wordpress.com account I have to get an API key. All was well. Then randomly today the stats plugin stopped working, telling me

    “The owner of that API Key (pizzazzerie) is not on the access list for this blog (12849821). Stats was installed using a different API key. The owner of the original key can add users to the access list, or you can contact WordPress.com support.”

    Well – it’s the only wordpress.com account I’ve ever had or ever used, so this makes no sense. It’s working fine for Akismet as well.

    When I log into my one and only wordpress.com account and click SITE STATS – I see this:

    “You are not a member of this site.
    If you have just installed the WordPress.com Stats plugin, this error probably appeared because the API key entered in the plugin belongs to a different WordPress.com user account.
    The owner of the API key must visit this site’s stats page to grant access.
    You are logged into WordPress.com as pizzazzerie. To switch accounts, log out.”

    Confused… no idea what to do… I only have 1 API key and it won’t work.

    #584869

    supportbot
    Member

    You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

    #584874

    yulsman
    Member

    Pizzazzerie: That expletive, which I regret, was not directed at you. It was directed at WordPress for being so unhelpful. I am having exactly the same problem. And I don’t appreciate the automated message.

    #584875

    raincoaster
    Member

    It’s a bot.

    If you do a forum search, or just scroll down the front page, you’ll see other threads on the issue. It’s a known bug and was reported to staff directly a couple of days ago. Let staff know you’re experiencing the issue as well by emailing

    support
    at
    wordpress
    dot
    com

    #584878

    pizzazzerie
    Member

    I don’t see their message here but I got an email with a response to this thread saying

    “It’s a bot.
    If you do a forum search, or just scroll down the front page, you’ll see other threads on the issue. It’s a known bug and was reported to staff directly a couple of days ago. Let staff know you’re experiencing the issue as well by emailing
    support
    at
    wordpress
    dot
    com”

    So I have emailed support [at] wordpress.com despite the fact that I feel like I’m emailing a black hole….

    #584880

    raincoaster
    Member

    We don’t supply emotional support, just technical support. That’s the email to email.

    Staff generally don’t respond in the forum. I’m not staff. But I do know how this works, and I was the first to report it a couple of days ago.

    #584881

    pizzazzerie
    Member

    Yea, I don’t need emotional support – just want my stats plugin to work. I have emailed also. Thanks.

    #584884

    yulsman
    Member

    Please accept my apologies for the expletive. It really was uncalled for. But the situation is very frustrating, and bots just seem to jack the frustration level up even higher.

    Not only can I no longer access my stats, but WordPress.com seems to think that I no longer have a blog. When I click on “My Blogs,” nothing turns up.

    I hope they can fix this quickly.

    #584885

    pizzazzerie
    Member

    I’m just glad to see it wasn’t something I did on my end – it just randomly stopped working saying my API is not linked to my account. So confusing.

    Sigh.

    #584887

    yulsman
    Member

    Yes, I’m glad too that it wasn’t something I did. It looks like they have some sort of weird problem on their end. I just hope they can help us reasonably quickly.

    You probably know about Google Analytics. But if you don’t, you might check it out. It provides much more detailed information. The downside is that reporting of stats is much slower. By contrast, the WordPress stats plugin seems to work in close to real time. That’s useful to me right now because of the subjects I’m blogging on — newsy stuff. But in the big scheme of things, it’s not really that important.

    Have a good night.

    #584888

    pizzazzerie
    Member

    Yea I have Google Analytics – it’s just so much more massive/complicated and since I sit in the dashboard all day working on posts – the wp.com stats was so easy to get a quick check on how things were going.

    I didn’t see any other posts about this problem – so I’m wondering if the guy above meant the “bot reply” was the problem people were having – not the wp.com stats. Who knows…

    #584889

    pennygould
    Member

    Howdy y’all. I’ll get some sleep and check again tomorrow. I can’t view any stats on any of my .org or .com wordpress blogs, here’s the message I get: “Your WordPress.com account, (my account name) is not authorized to view the stats of this blog” Well gee whiz… I guess this is like a 12 step thing for stats addicts… My addiction to checking my stats is getting the better of me!

    #584890

    pizzazzerie
    Member

    AAH, another one! you’re not alone! We are having the issue too! Seems like some people and some are not!

    WordPress Support – you out there?

    I read all the official “API Key” FAQ /info to no avail…

    #584896

    sethotron
    Member

    I’m having the same issues too…just started 15 min ago or so…

    #584899

    Us too, no stats, privately hosted. As long as it’s a known bug we can wait for a fix. Good to know it’s nothing we did or have to fight with ourselves.

    #584900

    pennygould
    Member

    Hi pizzazzerie, I think things are evolving… When I first started looking at this issue an hour ago, my dashboard showed 7 blogs visible and 14 hidden. (I have 21 WP blogs, about half are .com and about half are self hosted .org.) Now I can see the stats on the .com sites, which I couldn’t a few minutes ago, but my 14 “hidden” blogs are gone, and that number is now zero instead… So, here’s my analogy.. It’s like it’s snowing outside and I’m going to go to bed now and let the guys with the snowplows take care of things…

    Your blog is really cute by the way! Instead of getting worked up about the stats stuff I went over to pizzazzerie.com and was really impressed! Wow!

    So don’t worry, it’ll be ok.

    #584903

    raincoaster
    Member

    Mine have been blipping out every time I check stats. I have to disable then reenable and reconfigure Jetpack to get them to work, and then they only work once. We’re all in the same boat.

    Apology accepted. Believe me, I know how you feel. Staff have emailed me several times trying to figure out how to fix this for everyone.

    #584904

    pizzazzerie
    Member

    Thanks Penny!

    When I log into wordpress.com and click “My Blogs” it says

    “Blogs You Are a Member Of” (0) and when I click site stats it says “You are not a member of this site.

    If you have just installed the WordPress.com Stats plugin, this error probably appeared because the API key entered in the plugin belongs to a different WordPress.com user account.

    The owner of the API key must visit this site’s stats page to grant access.

    You are logged into WordPress.com as pizzazzerie. To switch accounts, log out.”

    #584905

    pizzazzerie
    Member

    Not sure what jetpack is – I just have a self hosted site and use the wp.com stats plugin. But yea, hopefully it gets fixed soon.

    #584909

    Count me among the folks experiencing this problem.

    I’ve had the same login, password and API Key, etc., since 2008… nothing’s changed except it’s suddenly not working.

    Frustrating…

The topic ‘Stats Plugin Stopped Working: API Problem’ is closed to new replies.