Steats not showing, double entry in database

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  • #3420225

    Dear Jetpack team,

    please check your database. It seems that I have registered the URL MBA-journal.de twice. The stats of user bschwertfeger are not showing although they are available somehow online (unter another user)

    It is mandatory to keep the stats (do not delete it please) and recover the access of user bschwertfeger please.

    The blog I need help with is www.mba-journal.com.

    #3420634

    Hi –

    I can’t see where MBA-journal.de is actively connected to Jetpack. Can you make sure the plugin is connected so we can take a closer look at this situation.

    #3420785

    Dear Liz,

    this really concerns me since we are connected since more than 5 years.
    How can show you the connection?
    @bschwertfeger is the original user’s tag who is connected.

    I found one issue myself. Within the config of Jetpack I can exclude that the author can see the stats. Enabling solved the issue that my authors cannot access the stats. Nevertheless within the profile on WordPress.com it is indicated that we have 2 websites, although there is only one. Is this a misconfig?

    Further, is there any FAQ how to connect Jetpack correctly? Is it needed to connect every user individually or does jetpack connect only once, normally by the admin?

    Thanks for clarifying?

    M.

    #3420830

    within the profile on WordPress.com it is indicated that we have 2 websites, although there is only one. Is this a misconfig?

    It seems that you have connected these two sites:
    http://www.mba-journal.com.
    http://www.mba-journal.de.

    Are you seeing any other site under your account? If so, what’s the address?
    As for connecting Jetpack, we do have a guide on how to connect and reconnect it:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/

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