Still billed with manual renew settings

  • Author
    Posts
  • #1978947

    Even though my Upgrade settings are set at Manual Renew, I was still billed for an Upgrade renew. I also received an email prior to the billing explaining that my domain would expire if I didn’t renew, but was still billed anyway. I no longer want the domain.

    The blog I need help with is opportunitytestprep.com.

    #1979129

    kokkieh
    Staff

    I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

    #1979153

    druesome
    Staff

    Hi there!

    Very sorry about the unexpected billing. I’d be glad to cancel the domain and issue you a full refund. Before I proceed, please note that canceling a domain may mean you can never get it back.

    http://en.support.wordpress.com/domains/cancel-domain/

    Once you’ve understood that, let me know so I can process the refund. Thanks!

The topic ‘Still billed with manual renew settings’ is closed to new replies.