I posted a similar message over the weekend-
I have contacted support, did so this morning, and can't seem to find an answer or resolution. I paid for credits this weekend for both a css upgrade and domain pointing. I have a paypal record of both. I changed the dns at my domain name account and the domain is still not pointing to my blog. domain name: sevenvillagesblog.com
I am curious- regarding the paypal payment
1. who is automattic? - this is who the payment goes to and I followed the link provided by paypal but don't see info on payments or support for payments.
2. the payment for CSS is recorded as wordpress css on the paypal account but the payment for the domain name is just labeled as credits - is there some sort of error there?
Is this a typical problem or perhaps something others experienced this weekend?
I am sort of in a bind now and need to get this done.
Any advice about support and how to find help with payments that seem to have been lost in cyberspace on their way to wordpress?