Stopped getting verification numerical code for other WordPress account

  • Author
    Posts
  • #3343413

    eltonjones
    Member

    I write for a website that uses WordPress as an admin. For the longest time, I’ve been able to log into that CMS with the e-mail associated with that site, my password, and the number code that’s always texted to me. But since Sunday, the texts stropped coming. I tried using the backup codes to get into that account, but they all failed. Is there some way that the two step authentication can be disabled for that account on your end? I haven’t been able to get any work done since this issue sprung up. I’ve been getting verification codes from everyone else expect for WordPress.

    The blog I need help with is drkronner.wordpress.com.

    #3343417

    eltonjones
    Member

    The blog I actually need help with is Heavy.com

    #3343457

    eltonjones
    Member

    I mistakenly deleted the backup codes (not gonna lie – I did it in a fit of frustration since none of them allowed me to get back into my account), so any other methods would be greatly appreciated

    #3343538

    eltonjones
    Member

    One last thing – I already contacted my mobile phone company and they assured me everything is fine on their end.

    #3343636

    kokkieh
    Staff

    Hi there,

    heavy.com is on our VIP hosting platform, so we cannot help with this in this forum.

    Please email support[at]vip.wordpress.com, and someone from the VIP support team will help you there.

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