submenu items revert to menu items

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  • #1210186

    dsaadrumney
    Member

    Created a custom menu.
    Last week I was able to create menu items and also sub menu items with no problems.
    Now I create a menu item by dragging it to the right so it appears indented and becomes a submenu item. Shows as indented, however, once I click the save menu button, the submenu reverts back to the left margin and is no longer indented on the display and as a result it now appears as its own menu instead of as a sub menu item.

    The blog I need help with is rumneynh.wordpress.com.

    #1210349

    timethief
    Member

    I know the Blaskan theme and have used it before. I see the issue on your blog and on my test blog too. This thread is tagged for Themes Staff attention.

    #1210374

    dsaadrumney
    Member

    I was using internet explorer 9 when I experienced the problem.
    I cleared all browsing history and that did not correct the problem.
    However, I logged in using Chrome instead of IE and the problem does not exist when using Chrome.

    #1210375

    sixhours
    Staff

    Howdy! I’m not able to reproduce this issue on your site, my test site, or the demo site at blaskandemo.wordpress.com in IE9. I’m wondering if this was a temporary glitch.

    Are you still experiencing the problem? If so, could you take a screenshot so we can investigate further? Instructions for making a screenshot are located here:
    http://en.support.wordpress.com/make-a-screenshot/

    #1210494

    dsaadrumney
    Member

    Yes. But only in IE9. Chrome works fine.
    capture1.jpg shows how the screen looks when I add the submenu item. capture2.jpg shows how it looks after I click the save menu.
    Notice that the submenu item is changed to a menu item.

    #1210501

    sixhours
    Staff

    Ahh, I see what you mean, thank you for the screenshots!

    Unfortunately I’m still unable to reproduce this in IE 9/Windows 7 with Blaskan active on my test site.

    In doing some research, it seems this is a hard-to-pin-down bug with WordPress/IE9 (not specific to the theme) that comes and goes (which might explain why you and @timethief can reproduce it, but I can’t). The best advice I have is to:

    1) Clear your browser’s cache and cookies
    2) Disable any add-ons
    3) Ensure Compatibility Mode is Off
    4) Restart your browser and/or computer

    That seems to help some folks with this bug, at least temporarily. If all else fails, switch to Chrome or another browser to edit menus.

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