Subscriber keeps getting error message

  • Author
    Posts
  • #3180251

    kbutea
    Member

    Hi, we have a reader that is trying to subscribe to our blog, but she keeps getting an error: ‘There was an error when subscribing. Please try again.’ Is there any way to get around that?

    The blog I need help with is kbutea.com.

    #3180889

    reginabally
    Member

    Hi there,

    It seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

    Name Servers
    NS1.BLUEHOST.COM
    NS2.BLUEHOST.COM

    Do you have Jetpack plugin installed for your self-hosted site? I found a similar issue: https://wordpress.org/support/topic/subscription-error-with-jetpack/

    If the reader still having trouble after following the step, try seeking help from Jetpack support here: https://wordpress.org/support/plugin/jetpack/

    For self-hosted WordPress questions, you’re recommended to post them at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    See the differences between WordPress.com and self-hosted WordPress here:
    https://en.support.wordpress.com/com-vs-org/

    Hope this helps.

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