subscriptions?

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    Posts
  • #1036410

    dsavannah
    Member

    when I publish a new post, it ain’t being sent out via email. I’m a subscriber, and I haven’t gotten the last two posts. I also tried subscribing with a different email address – nada. I asked a friend, and he hasn’t gotten the last two posts either.

    I don’t see anything in support to help me resolve this issue.

    any ideas?
    Blog url: http://dsavannah.com/blog/

    #1036536

    jenia
    Member

    Hi there, which email address are you subscribed with? I don’t see you being subscribed with your (email redacted) address. Could you please check if you are receiving subscriptions at your (email redacted) address? Could try some other addresses and come back to me with the list of those email addresses that don’t receive new emails?

    #1036561

    dsavannah
    Member

    I checked, and I’m not receiving emails at dgeorge. I also tried a new one (which I unsubscribed already) (email redacted). Nothing. And (email redacted) told me he didn’t get the last two either. thanks.

    #1036565

    Can you go to http://subscribe.wordpress.com/ to see the sites you’re subscribed to by email?

    It’ll show you the email address where new post email notifications will be sent.

    You can send the other user to that page as well, and they can post to this forum — we’ll be happy to help him directly. :-)

    #1036580

    dsavannah
    Member

    it shows that i’m subscribed to my blog with my other email address (email redacted). I’ve passed the link on to my friend as well.

    #1036581

    macmanx
    Staff

    Ok, assuming that http://dsavannah.com/blog/ is one of the blogs that you should be subscribed to, are you subscribed to at least one other blog?

    If so, what is the URL of that blog?

    #1036582

    dsavannah
    Member

    http://picsofthen.com/ (got this morning’s post)

    #1036584

    macmanx
    Staff

    Ok, you got this morning’s post for http://picsofthen.com/ but not http://dsavannah.com/blog/ ?

    #1036585

    macmanx
    Staff

    I don’t see your dgeorge account subscribed to http://picsofthen.com/

    Are you subscribed to that with a different email address?

    #1036586

    dsavannah
    Member

    yes….. bee_art ……

    friend shows he’s subscribed to dsavannah.com/blog/

    #1036587

    macmanx
    Staff

    Ok, I don’t see any other subscriptions under your dgeorge account.

    Would you please confirm?

    Meanwhile, I’m checking to see if we have any record of the subscription emails being sent for http://dsavannah.com/blog/

    #1036588

    macmanx
    Staff

    Ok, we’re definitely show that email was skipped.

    Did you deactivate Jetpack at any time prior to publishing the post?

    Also, was this a scheduled post, or was it published manually?

    #1036589

    dsavannah
    Member

    but my test account ((email redacted)) and my friend’s account ((email redacted)) also did not get the last two posts either, not just my dgeorge account.

    I did not deactivate jetpack at any time.

    I publish all posts manually.

    #1036591

    macmanx
    Staff

    Are you using any other plugins that would send emails, or just Jetpack?

    #1036594

    dsavannah
    Member

    just jetpack. nothing else.

    #1036595

    dsavannah
    Member

    just published a new post – did not get the email at dgeorge or bee_art. friend’s asleep, but will check in the morning to see if he got it.

    #1036598

    dsavannah
    Member

    (email redacted) did not get the post emailed either.

    #1036602

    Hi dsavannah,

    Thanks for these details, I’ll pass your notes along to our developers so they can take a closer look.

    Did you receive an email notification when you published this post today? (I’m seeing that you unsubscribed, then resubscribed a little over 17 hours ago, and looks like we sent an email from our end.)

    #1036604

    dsavannah
    Member

    thanks. no, I did not receive a notification, at either bee_art or dgeorge, and neither did (email redacted). thanks.

    #1036605

    macmanx
    Staff

    Ok, we’re still looking into this.

    Sorry for the trouble!

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