Support Forum in Chinese

  • Author
    Posts
  • #3166966

    Hello Staff,

    Just wondering if there’s any plan to have a Chinese version of the support forum. By helping out in the English support forum, I can see more and more of support topics posted by users from either China or Taiwan.

    Thanks!

    #3166982

    justjennifer
    Moderator

    Hi, I added the modlook tag. :)

    #3167002

    Thanks @justjennifer! :)

    #3167074

    Hi reginabally,

    As far as I know, there aren’t any plans for a Chinese support forum in the near future but I can certainly pass on your request :)

    #3167075

    Hi @gemmacevans,

    Thank you for your reply!

    In case we came across topics posted in non-English and there are no language-specific forums for that, would it be okay if we provide answers in both English and in non-English (either typed in or Google translated) or should we just tag for Staff assistance?

    #3167079

    justjennifer
    Moderator

    Not @gemmacevans but that’s pretty much what we’ve been doing when there isn’t a related language forum available. :) https://en.forums.wordpress.com/topic/forums-in-other-languages-not-english/

    #3167080

    Thanks @justjennifer. Appreciate the guidance!

    Previously I just typed in the answers in Chinese so I’ll take note to add the English version of the answer as well.

    #3167083

    kokkieh
    Staff

    @reginabally

    would it be okay if we provide answers in both English and in non-English (either typed in or Google translated)

    Please do not provide Google Translated replies. If you’re a native speaker of the OP’s language, feel free to respond in that language in addition to English, but do not use Google Translate to translate answers in languages you don’t speak.

    If the OP does not understand your reply in English, they can translate it themselves.

    #3167085

    @kokkieh Noted and thanks again for the guidance!

    #3167095

    justjennifer
    Moderator

    but do not use Google Translate to translate answers in languages you don’t speak.

    @kokkieh – thanks for the guidance.

    #3167311

    wptester0
    Member

    Thanks @kokkieh, Good to know and @reginabally, thanks for asking this question! Its great to have guidance on the subject.

    By the way, In a situation where a question is asked in another language on the English forums, and the language does have its own forum do we navigate the user to repost the question on that forum or can we answer in both the non-English and English language?

    At the moment I think I’ve only come across this once and I answered in both languages because I felt it would be a much more circuitous route for the user if I simply redirected them. I do understand that it is best to keep everything organized by language though. I also think I suggested the correct language-specific forum as well for future questions. Thanks for the help!

    #3167456

    supernovia
    Staff

    Hi @ wptester0, if that language forum does exist, typically this is what I would do:

    – Give the best answer I can in English

    – Point user to the correct forum

    If you’re a native speaker you can also answer in that language. I will say I’m fairly fluent in another language, but as tech has its own sub language I only answer in English myself.

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