Support is horrendously bad

  • Author
    Posts
  • #1295966

    menniem
    Member

    Hi Everyone,

    I have been fighting with support for 4 days. Let me tell you the story.
    I registered for a wordpress.com blog at mennnieitconsulting.wordpress.com. However I misspelled my blog address. I didn’t notice this until I purchased a domain from wordpress, and paid for a premium account.

    So to help fix my mistake I cancelled my premium subscription and cancelled the domain name. I then recreated the blog and paid for a new subscription for it. This time using the correct spelling of two n’s in the first word of the blog address, so corrected it was: mennieitconsulting.wordpress.com. I registered a domain using this same blog for the correct spelling at: mennieitconsulting.com.

    Everything was fine until the next day I received an email saying my domain had been cancelled. I thought great I have confirmation that my mennnieitconsulting.com domain was cancelled.

    I find later that same day that support had removed my mennieitconsulting.com domain from my account. I preceded to add it back to my account. When I did this the DNS does not update to NS1.wordpress.com and NS2.wordpress.com like it did when I first purchased it! I have been talking to support for three days, they seem oblivious to the issue at hand and are no help AT ALL!

    If someone sees this in support please fix my issue – I see no reason to have to wait for 4 days to get my domain DNS redirected to NS1.wordpress.com and NS2.wordpress.com, as it was done originally in less than 3 hours.

    The blog I need help with is mennieitconsulting.com.

    #1296037

    timethief
    Member

    Click this link and you will locate the only 2 threads you have posted.
    http://en.support.wordpress.com/custom-design/custom-fonts/#advanced-mode The other one was replied to 1 hour ago.

    #1296038

    timethief
    Member

    OH NO! I forgot to clear my browser and post the wrong link for you. I’m sorry. Here is the correct one https://en.forums.wordpress.com/profile/menniem

    #1296039

    timethief
    Member

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond.

    #1296118

    menniem
    Member

    Finally someone in support figure out what was going on. Glad that it works now. I guess I over reacted, I was just so used to calling a support line instead of using a website for it.

    #1296125

    timethief
    Member

    That’s great news. Best wishes for happy blogging. :)

    #1296133

    raincoaster
    Member

    Actually Timethief is a volunteer, not staff.

    #1296143

    menniem
    Member

    I was referring to my other post in staff support, raincoaster.

    #1296144

    timethief
    Member

    I understood that but raincoaster didn’t. Happy blogging. :)

The topic ‘Support is horrendously bad’ is closed to new replies.