We believe everyone deserves fantastic support for their WordPress.com blog. Our backlog of requests has consistently grown as our team of 10 receives nearly 8,000 messages a week. To get caught up and give our customers the support they expect with paid upgrades, we made the difficult decision to limit the contact form to customers with upgrades. Once we are caught up we will work on bringing a high level of support back for everyone.
I have got this right? I can no longer contact our happy engineers to complain or ask for help? Because I don't pay? Or because they are inundated with complaints about the default email box changing and the topics display changing?
No good being told to complain to staff through support when we can't. So that only leaves the forums for us poor pobres to voice our discontent.
The blog I need help with is roughseasinthemed.wordpress.com.