Support – what support?

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  • #886044

    Support
    We believe everyone deserves fantastic support for their WordPress.com blog. Our backlog of requests has consistently grown as our team of 10 receives nearly 8,000 messages a week. To get caught up and give our customers the support they expect with paid upgrades, we made the difficult decision to limit the contact form to customers with upgrades. Once we are caught up we will work on bringing a high level of support back for everyone.

    I have got this right? I can no longer contact our happy engineers to complain or ask for help? Because I don’t pay? Or because they are inundated with complaints about the default email box changing and the topics display changing?

    No good being told to complain to staff through support when we can’t. So that only leaves the forums for us poor pobres to voice our discontent.

    The blog I need help with is roughseasinthemed.wordpress.com.

    #886183

    raincoaster
    Member

    That’s right.

    Of course, if you have a technical problem you can usually look in the forum and find it asked and answered here, and if it hasnt’ been, you can ask it. But no, there’s no point telling us volunteers that you’re dissatisfied with the level of service: how do you think WE feel after four straight days of this?

    #886185

    overbyhere
    Member

    It’s right you won’t get any real help even if you do manage to contact them. I sent an email to them about intimidating comments from another WP blogger and 3 days later still no reply. There is no support unless of course it’s something WP has broken and is in the process of fiddling with to break it even more.

    #886189

    raincoaster
    Member

    If you’re getting threatened, send it to abuse at wordpress.com

    #886190

    Does paying for a site redirect make me a premium member? I choose one of the third-party hosts from the wordpress site (that they make money from) and I would like to be able to receive support if need be…

    #886192

    overbyhere
    Member

    Thank you but it’s not direct threats, it’s more intimidation (we both have a Wales blog), such as “we are monitoring you…” and they then proceeded to enter my blog over 40 times in a row. I did send the email to ‘abuse’ though.

    #886201

    @ raincoaster – I looked at mailing support following your suggestion in the thread about the topics, saying that we should contact WP directly rather than moan on the forum.

    I know what it’s like being a volunteer on a forum/blog/website – and wondered why I did it really. It doesn’t alter the fact that a little information as a stick saying ‘We are introducing changes etc etc etc’ (I self deleted the sarcasm about arbitrary and not interested in bloggers’ points of view).

    Back to the first point, I do not have a technical problem (well I did and it wasn’t resolved but that is irrelevant) – but I think it is reasonable to know why changes have been made. And to actually let people know they have been made. There is nothing helpful on any of the WP blogs.

    #886208

    1emeraldcity
    Member

    I need to copy all my posts to my external F drive. How can I do this. Will someone please help. Thank you!!!

    #886209

    1emeraldcity
    Member

    Need to copy all my posts to external F drive. How??? Help please!!! Email: (email redacted) Thank you

    #886212

    sl1k
    Member

    @1emeraldcity Please don’t high jack threads that don’t pertain to the question your asking Please refer to the following WP.com documentation. → http://en.support.wordpress.com/export/ If you have any further questions pertaining to your question please start a new thread.

    Thank in advance
    S^K

    #886220

    timethief
    Member

    @roughseasinthemed

    Defamation, abuse, threats: We suspend content for inciting violence or threatening or impersonating a private person. Please see our abuse process for more information. http://en.wordpress.com/complaints/

    #886233

    raincoaster
    Member

    Definitely sounds like nonspecific threats that are something that could get their username/blog suspended. That would mean they couldn’t comment on ANY WP.com blogs.

    #886273

    overbyhere
    Member

    Yes @raincoaster reading between the lines of all the comments i felt it was all meant to scare me away, but it was done without being too obvious (but not so clever that i coudn’t see through it). Anyway i sent the comments to trash but have not deleted them in case WP need to see them. That’s if they ever reply to me!! Thanks

    #886320

    And where. where? am I using demation. abuse or threats?

    Or inciting violence or threatening or impersonating a private person? Well?

    There are two different issue going on here. Mine is simply about not being able to contact unhappy and overworked engineers. The other is not my issue.

    Please read the threads correctly and possibly separate irrelevant comments.

    Thanks.

    #886321

    timethief
    Member

    @roughseasinthemed

    There are two different issue going on here. Mine is simply about not being able to contact unhappy and overworked engineers. The other is not my issue.

    Are you addressing me? If so then go to the top right hand corner of your Admin page and locate the help link to contact Staff.

    #886322

    overbyhere
    Member

    @roughseasinthemed i think i caused this confusion by adding to this thread with my particular problem about lack of support, i was sort of saying why i agreed with you, and then it got confusing so aplogies for that, to all. Sorry!!

    #886325

    timethief
    Member

    @overbyhere

    I sent an email to them about intimidating comments from another WP blogger and 3 days later still no reply.

    When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once on the same issue the date moves forward and it takes longer to get help.
    These are the direct report links:
    abuse process
    complaints

    #886326

    overbyhere
    Member

    Thanks for the links @timethief sorry for the confusion i caused.

    #886329

    timethief
    Member

    Not to worry. :)

    #886342

    Uf, thank you overbyhere

    So, to get back on track. I can no longer access any support right now according to the link I originally posted.

    And at timethief. yes, I can not contact you or anyone else. how clear do I need to make this one?

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