Suspeneded blog now deleted (I cant' find it) and charged for bundle upgrage

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  • #1122596

    breeby
    Member

    Hello – I had a blog named breeonbrie.com that i paid for a bundle for on wordpress last year. My renewal notice came up and i opted to renew. My blog was suspended however I was still charged for the bundle renewal. After this my blog appears to have been deleted – does not show in my dashboard and the page shows suspended. Either reinstate my blog or refund the renewal. Anyone else had this issue??

    The blog I need help with is breeby.com.

    #1122689

    timethief
    Member

    We Volunteers cannot help you.

    Mistakes can be made but as a policy, we are asked to refrain from discussing Terms of Service issues on these public forums, where threads are indexed by Google and are available to everyone on the internet.

    You have a warning notice with a link — please click that link as it works at all times (even when the regular contact form is closed). There’s also a contact form you can use to reach them at the bottom of this page http://en.support.wordpress.com/suspended-blogs/

    If you have already contacted Staff, the Terms of Service department certainly received your request. Please be patient as they’ll be getting back to you as soon as they can.

    Reference links:
    http://wordpress.com/types-of-blogs/
    http://en.support.wordpress.com/advertising/
    http://en.support.wordpress.com/affiliate-links/
    http://en.wordpress.com/tos/

    #1122690

    timethief
    Member

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds
    See also http://en.support.wordpress.com/bundles/#canceling-a-bundle

    Note: The refund can take 1-2 weeks to post back to your account.

    #1122691

    breeby
    Member

    This blog is fully deleted – when i attempt to resolve anything with it The page for the suspension opens and nothing else.

    #1122692

    timethief
    Member

    As you cannot access the blog to request the refund I have also tagged this thread for a Support Staff follow-up.

    #1122693

    breeby
    Member

    Thank you

    #1122882

    kathrynwp
    Staff

    Hi there – it looks like we already replied by email, and your site is active. We’re sorry for the inconvenience!

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