Tags disappearing on new posts

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  • #2504872

    terrant2
    Member

    I noticed that ever since the new layout for the new/edit posts was released earlier this week, I am seeing tags disappear. To reproduce the issue, create a new post, give it a title and enter some text in the body. Next, expand the categories and tags. In the tags text box, enter several tags. I type the tag and use a comma to start a new tag. After entering all of the tags, click the save link.

    It is at this point where I am seeing one or more tags drop from the tags text box. I notice that if the tags are not in alphabetical order, the odds of tags being dropped increases.

    The blog I need help with is mycornertovent2.wordpress.com.

    #2505037

    flowbeth
    Member

    I am also having this issue and am yet to get a reply to my post. I have added a tag here to see if someone can help. Have you resolved this since posting? Thank :)

    #2505038

    supernovia
    Staff

    Hi folks, I’m trying to duplicate this here:

    – Are you using a browser or an app, and which browser, or which app?

    – What operating system or device are you using?

    – How many tags are you adding?

    – Would you happen to know whether the tags you’re losing already exist in your site?

    #2505039

    supernovia
    Staff

    Also, would either of you be able to get screenshots before and after you lose the tags? Here’s how to make a screenshot:
    http://en.support.wordpress.com/make-a-screenshot/

    You can upload it to your media library or to a service like Cloudup.com

    For what it’s worth, I added 7 tags but lost one here:
    https://cloudup.com/cdcz538UoBx

    I figured out it was a duplicate. Also I noticed they are re-ordered after a save.

    #2505040

    flowbeth
    Member

    hello :)
    no problem.
    this happened when I was using the Windows 10 edge browser – full site WordPress not the app
    It also happened to me on safari on iPad – full site WordPress not iOS app.
    Ive not duplicated any tags – this happens when Ive used as little as 6 tags – hang tight for five and I will link some stuff :)

    #2505041

    flowbeth
    Member

    here’s another thread of mine discussing what has been going on https://en.forums.wordpress.com/topic/missing-tags?replies=10#post-2513601
    here’s a post with screen shots of it happening using windows 10 ‘edge’ http://kaboodlemum.com/2015/12/11/another-trial/

    I cant make any sense of why this is happening. Its not happening if I use the classic editor. I haven’t tried the new windows app but like I said, it also happens when I use safari on my Ipad (new editor)

    #2505042

    supernovia
    Staff

    Hi, I’m going to go ahead and close that other thread, since that’ll make it easier for us to concentrate our efforts / get all the info in one spot.

    I’m also trying to duplicate this here, so if there are any tips you can give, let me know. I’ll try using the same tags you’re using too.

    #2505043

    adaklara
    Member

    This thread may perhaps have something to do with this issue:
    https://en.forums.wordpress.com/topic/problem-with-adding-new-tags?replies=2#post-2514688

    #2505044

    supernovia
    Staff

    Thanks folks.

    So I actually was able to reproduce this once, but now I can’t get the same error again.

    – Does it matter whether you type the tags or pick them from your list?

    – Do you tend to lose the same tags each time or is it random?

    – Does it only happen if you save before publish? And if so, do the tags go away on save, or do they go away on publish?

    Any other info you can send would be super helpful. If we can figure out how to consistently reproduce the problem, I’m positive we can solve it.

    #2505045

    flowbeth
    Member

    – if selected from the list, they tend not to disappear. if typed, its likely they will disappear.

    – it’s random.

    – it happens with both options. I’ve saved and they’ve disappeared. I’ve published and they’ve disappeared. I’ve even published a post which has lost a few tags, re-added the tags and then updated the post and lost some again.
    (literally, I have written one post in the last week and I had to update it 4 times just to get the tags onto the post because it kept dropping them.)

    I have also noticed that the alphabetical order makes a difference.
    As I mentioned if the words are selected from the list then they tend not to get removed, however, sometimes when I type a post up I use new tags so they will get removed. I have also noticed that lots of the time, I will type a tag that I have used lots of times before but it doesn’t come up in the list.

    I’d like to invite you to look at this post – http://kaboodlemum.com/2015/12/11/another-trial/ – this includes screen shots of it happening to me.

    I cant work out a pattern but I do think that inputting the tags without taking care to make sure they’re alphabetical, they’re more likely to get lost. Each time I write a post, I manually type my tags in, whether I have used them before or not, this is because, as I have mentioned, sometimes tags wont show up in my list. I think this issue is much more widespread and I think it directly links back to the new editor.
    I know you’re only trying to help but something needs to be done.
    This issue has caused me major stress and has made my blogging experience more difficult and time consuming. I have had to NOT BLOG because I cant fit all these back and fourth editing issues into my spare time as well as write and edit a post. It’s getting ridiculous and I am seriously considering moving to a new platform.
    I’m not having a go at you, I really appreciate you helping, thank you.

    #2505046

    flowbeth
    Member

    I made a screen capture video of the problem. https://youtu.be/598lF0P8bFY

    I’ve tried to replicate all the issues I have stumbled across to highlight exactly what is happening. Please check it out, it may help find a solution. Thanks

    #2505047

    patchysmom
    Member

    I can’t even add the tags I already have to my posts! I click on the tag and the editor highlights “featured picture” without putting the tag on. I have tried this with a lot of my existing tags. What do I do?

    #2505048

    timethief
    Member

    @patchysmom
    Please do not post into more than one thread on any single issue. I answered you here https://en.forums.wordpress.com/topic/i-am-not-able-to-add-tags-anymore-what-is-going-on?replies=2#post-2517060 Also note that we assign tags to posts not to images.

    #2505049

    supernovia
    Staff

    @flowbeth I started to wonder if it’s something with your account so I’ve tried logging in as you. I’m going to make a few draft posts.

    And here’s an odd question: when you’re typing your tags, do you double space? Use commas? Comma then a space? Tab? Let us know… I wonder if we’re doing it differently here. I noticed too you said “oops” several times in the video. Were you using backspace, delete? Let me know.

    You mentioned the ones selected from the list tend not to disappear, too, so I wonder if some keystroke combination you’re using is different than what I’m using here.

    #2505050

    supernovia
    Staff

    @flowbeth, I think we’ve figured it out. :)

    Usually when we’re typing lists, we use commas as separators. One of my coworkers was able to duplicate this consistently using enter and space between tags. Any tags that had extra space were lost.

    Your video made a huge difference. Hearing you type helped us recognize that the keystroke patterns you were using were different from what we were doing in our own tests. Thank you for posting that!

    We’ve filed a bug report, and will be working on a fix. Cheers!

    #2505051

    timethief
    Member

    @supernovia
    Aha! It was all about the unrequired spaces between tags. Bookmarked!

    #2505052

    supernovia
    Staff

    We’ll be working on a fix, too. :)

    #2505053

    adaklara
    Member

    I would like to mention again that there are still problems with tags in the new editor: I cannot add any of my existing tags, and when I try to add a new one which is longer than one word, the editor would not let me do so. Earlier in this thread I mentioned the address of another thread where this was discussed in detail. Thank you.

    #2505054

    supernovia
    Staff

    @adaklara, if you’re having a different problem, please keep working on it in your other thread rather than going off topic in this one.

    Or, if you are having the very same issue mentioned in this thread, we are still working on the solution. Please follow along and we’ll let you know when it’s fixed. Thanks!

    #2505055

    adaklara
    Member

    @supernovia, I have also reported my version of tag-problem in the following thread:

    https://en.forums.wordpress.com/topic/problem-with-adding-new-tags?replies=2#post-2514688

    and was advised there to follow here as well, which I am indeed doing. I don’t know what else I should do.
    Thank you.

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