Talk Talk 'No Data Received' error

  • Author
    Posts
  • #1540269

    clariemiles
    Member

    Hello I’m a talk talk customer from Bristol, having the same problems with ‘no data received’. Any information on when I can expect the problem to be resolved would be great, thank you.

    #1540271

    Same problem. In Chrome I can see my stats but cannot access anything else. Oddly, with Internet Explorer I can read old posts, but I still cannot edit anything. I am in the UK (talk talk).

    #1540272

    TalkTalk is saying it’s a problem with the WP server for the login server…

    #1540273

    grahaminhats
    Member

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    It is now 48 hours since we heard from a member of Staff.

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    #1540274

    leedsem
    Member

    Will bombarding their twitter account (as it’s the only means of communication with them) work? It will also make public the issues we’re having with them and won’t be great press for them.

    #1540275

    bpstainton
    Member

    i tweeted them about 6 hours ago and have yet to receive a response.. feel free to try though!

    #1540276

    leedsem
    Member

    I’ve tweeted them a few times already but maybe us all doing it? Silly idea I know, but it’s the only way to contact them.

    #1540277

    This is getting annoying – a workaround is to paste your address into this
    http://unblocksit.es/

    #1540278

    I’ve just sent the following email to one of the so-called ‘Happiness Engineers’ (ha!) with whom I have been in touch off-forum, on behalf of all complainants – whether it does any good will tell its own story:
    “Are you or anyone else at WordPress doing ANYTHING about this? It seems not. It’s been a week – 7 DAYS – now and WordPress still have no idea what’s going on, other than asking its users to make their own enquiries via their ISPs. Pathetic. I’ve been patient thus far but I cannot take WordPress seriously any more. I am about to take my blog down and start all over again (at some expense to myself) with someone else just to be with a company that CARES. And when people ask me what I think of WordPress, well … don’t ask!”

    #1540279

    leedsem
    Member

    Fantastic! Let us know if you actually get a response. My tweets are still being ignored.

    #1540281

    swangmann
    Member

    Think I have it sorted. It’s malware. When you open Chrome, check in the bottom left corner to see where your computer is looking for data connection.
    On my computer is was redirecting to superfish.com. I hadn’t noticed this but my ex had a look and noticed it.
    Go to Chrome and into Settings. On the left side you’ll see a list of options. Click “Extensions”
    On my computer the extension was “Downloader Keep” – hit the trash button to delete.
    Suddenly the problem is gone!! Can’t believe it took my three days to fix!!
    At the moment I’m running a full malware scan and will fix any malware detected. A problem with malware is it will often keep trying to re-install itself so check the extensions again in a couple of days to check that your browser is clean. Insidious bloody thing – I’d deleted my browser data four of five times in the last few days and it didn’t make a difference but clearing the extensions has e back up and running!! Hope this info will help you.

    #1540282

    swangmann I don’t have that extension in the list … :( thank you anyway

    #1540283

    stryka66
    Member

    Here’s a reply I’ve had from Siobhan, Happiness Engineer:

    “The non-TalkTalk customers are likely using a provider that is closely related to TalkTalk.

    Our systems team are able to determine a person’s Internet Service Provider (ISP) from information that’s sent out by their computers, so far all the users on the thread are either using TalkTalk or their provider is using the same proxy as TalkTalk.

    I’m very sorry that this is happening, we’re working really hard at getting it fixed for you.”

    #1540284

    grahaminhats
    Member

    Thank you stryka66.

    What WordPress have said, in effect, is that it is not TalkTalk but a proxy server in the chain that several ISP’s make use of.

    #1540285

    stryka66
    Member

    Seems like everyone is saying the problem lies with someone else !

    #1540286

    grahamuney
    Member

    Sorry Happiness Engineer. My wife and I use the same ISP with the same connection. I’ve had no WP access for a week now, her blog is fine.

    Anyway, I have a life to live and don’t want to waste any more time with WP. I’m taking my account elsewhere.

    #1540287

    eljaygee
    Member

    the IWP has responded to accusations ….

    tweet from TalkTalk ‏@TalkTalkCare 30 Nov

    @LauraBloomsbury Our incidents team are contacting IWF to see why the block is in place, and why the whole domain was blocked. Karl
    Details
    IWF Hotline ‏@IWFhotline 3h

    @TalkTalkCare @LauraBloomsbury Sorry just to clarify – we would never list a whole domain. Our list is child sexual abuse URLs only

    #1540288

    grahaminhats
    Member

    Thank you eljaygee for your efforts. Its nice to know people are trying. :-)

    #1540289

    digi2ap
    Member

    My workaround to the issue is to delete the WP cookie after every log in. Not ideal, I know, but worth doing while this is sorted out perhaps?

    #1540290

    grahaminhats
    Member

    Using

    http://iwfchecker.lightning-bolt.net/

    I cannot find any indication that either my account or WP in general are being effected by the IWF. However, at this point I don’t think that there can be any certainty of anything. It is possible for a hacker to disguise the cause.

    Then again, you might like to test your own URl, it might reveal something.

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