Just a quick mention, thank you for bring up the issue startlingmoniker. I was wondering how to post my feeling about the issue and what's going through my mind right now.
Considering that I got rather tasteless email from a staff member yesterday who I feel has dropped the ball when it comes to client services around here and is totally and seriously ignorant with what is occuring here in the forums, considering that 75% of the time we don't get even a thank you from folks asking for our help, see little to no assistance or support from staff members, see little to no follow up from requests to staff members about broken issues pretaining to the forums that prohibit us from providing assistance to those clients of theirs, considering that wordpress.com is a Commerical operation that is relying on the support and time of unpaid volenteers to provide first line support 7 days a week no less than 14 hours a day and triage on the weekends so that staff can get time off, considering that I'm averaging oeer a hundred emails a week from folks here asking for help, considering that staff is unwilling to step in with upset clients of theirs here in the forums and is relying on us to calm those clients down, considering that we're now down to a total of 4 volenteers here for the most part helping out when 3 months ago it was more, considering that staff has removed features here in the forums (like changing thethread close feature to basically make it into a delete key, no longer defaulting the username to link to the default account) that have activitally made it harder to help out around here, considering that staff is hiring folks who state that "I can't code..." seems to be a job requirment. considering that ...
Yup, I'm mad about that email. I should have saved it but silly me trashed it.
Gotta admit that while I disagree with TT's choice of language, I agree with the ideas behind them. Put up or shutup, startlingmoniker.
abusive towards the staff
Abusive to staff? How about abusive to us? How about staff now being abusive to us? You should see what I delete around here.
The point was raised by that staff member that sent me that email that I seem to suggest to folks that I am a paid employee around here. I would like someone to point to just once where I came off stating that I was as such. Do that and I'll point out the hundreds of times where I've stated that I and the others here are not and do this as a volenteer. Also considering that many posts around here start off with "Dr. Mike...", I feel a lot of the folks that Automattic has here as clients think that I am. That ain't my fault.
Well, I've had my say.
(edit: I'm half tempted to make this a current issue sticky on the front page. You'll note that I'm taking the day off.)