the new drag and drop media loader is not being found, it is still the old one

  • Author
    Posts
  • #759028

    oldcat007
    Member

    Disabled all of them, didn’t help

    #759029

    macmanx
    Staff

    Are you running any Firewalls or third-party security software with Windows? If so, would you please try disabling those?

    #759030

    oldcat007
    Member

    The only thing I could think of was my antivirus software.

    I turned off my antivirus and tried it, but you’d think a third party tool would affect the Chrome browser too.

    This change didn’t fix it either.

    #759031

    macmanx
    Staff

    Would you mind reinstalling Flash, just to make sure that your current version isn’t causing any problems?

    http://get.adobe.com/flashplayer/

    #759032

    oldcat007
    Member

    did not help

    #759033

    oldcat007
    Member

    There is a second “UI” difference – the “upgrade to PRO” button you have on your bar has a blue rim and a black background on the machines that do not show the drag and drop browser.

    On chrome, and the machine at work the button is all blue.

    #759034

    macmanx
    Staff

    It really sounds like your browser is holding onto an old cache of everything.

    Just to be sure, did you try clearing your browser’s cache?

    http://en.support.wordpress.com/browser-issues/#clear-your-cache

    If so, would you please try again?

    #759035

    oldcat007
    Member

    No. it did not work this time, nor the other times.

    If you suspect this is a cookie or file on my machine or on yours, it must have a name or URL stored somewhere. If you gave the names for the new and the old I could do some disk searches for it and see if it is unexpectedly being saved somewhere in the registry or on my disk.

    #759036

    macmanx
    Staff

    Well, if you cleared all cookies, it should be gone, but please feel free to search for and delete any cookie related to wordpress.com

    Do you have access to any other computers with IE 9 that you could check from?

    #759037

    oldcat007
    Member

    Well, as I said before I have two and neither work.

    #759038

    macmanx
    Staff

    Alright, I’m going to take whack at this and see what I can poke with a sharp stick. Just to be sure I’m poking the right thing, specifically which blog URL is having the trouble?

    #759039

    oldcat007
    Member

    well all three of my blogs show the same effect, but try

    http://threecatyard.wordpress.com

    #759040

    macmanx
    Staff

    I did some more digging on this, and this actually appears to be by design.

    The new drag and drop uploader utilizes HTML 5 uploading, so that no browser plugins are required. Unfortunately, IE and Opera are the only browsers to have not yet adopted support for HTML 5 uploading, so they fall back to the original “Select Files” button which requires either Flash or Silverlight.

    #759041

    oldcat007
    Member

    You’d think that info (not supported yet under browser X) would be easier to find out!

    Thanks for the answer…since I can upload fine its no big problem.

    #759042

    macmanx
    Staff

    Yes, we’ll look into adding a notice to the uploader. Sorry about that!

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