The spam checker on my blog does not erase the spam messages. It times out.

  • Author
    Posts
  • #1095007

    pbunch
    Member

    The spam checker on my blog does not erase the spam messages. It times out.

    The blog I need help with is pbunch.wordpress.com.

    #1095097

    pbunch
    Member
    #1095099

    dllh
    Staff

    Hi. Can you clarify what you mean when you say that it times out? What steps are you following to try to erase the spam messages?

    I imagine you’re loading the spam comments and pressing the “Empty Spam” button, but I’d be grateful for confirmation or correction of that assumption. Thanks!

    #1095107

    pbunch
    Member

    On the dashboard under comments I click Spam.
    On the resulting Comments page i do one of two things.
    I mark all of the spam comments and used the bulk item choice “Delete permanently.” OR
    I click the Empty Spam Button.
    I get the following message:
    >The connection was reset

    The connection to the server was reset while the page was loading.

    The site could be temporarily unavailable or too busy. Try again in a few moments.

    If you are unable to load any pages, check your computer’s network
    connection.
    If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.<

    I can load other pages rapidly and these operations function properly at times.

    #1095109

    dllh
    Staff

    Do you experience this consistently or only when there are many spam comments?

    #1095110

    pbunch
    Member

    It is sporadic and has only started recently.

    #1095175

    dllh
    Staff

    This sounds like intermittent network latency to me. If the behavior occurred only when you were deleting a great many spams, then it could be timeouts as a result of slow processing, but intermittency makes me suspect the network instead. If you can detect a pattern to the behavior, we may be able to dig a little further, but failing that, I don’t know that there’s much we can do without more info.

    #1095190

    pbunch
    Member

    Thanks. I will try to see if there is a pattern to it.

The topic ‘The spam checker on my blog does not erase the spam messages. It times out.’ is closed to new replies.