Theme refund

  • Author
    Posts
  • #2307530

    cwedmonton
    Member

    I purchased the solar theme from wordpress but now my webdesigner is saying it cant be used for a self hosting site because there’s no file to download.

    So I decided to opt for the refund. But I’ve been trying to click on the refund button on the theme upgrade box and it’s not working. Please help me.

    #2307627

    pmciano
    Staff

    @cwedmonton

    I’ve removed and refunded your Upgrade, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

    If you have any more questions regarding this transaction, let me know :-)

    #2307629

    cwedmonton
    Member

    Thank you! :) I was going crazy clicking the button.

    Have a good day.

    #2307674

    pmciano
    Staff

    @cwedmonton

    You’re welcome!

    If you have any other questions regarding WordPress.com, please let us know :-)

    #2307853

    hippy9904
    Member

    Hello, I purchaeed designer theme from wordpresscom and then the next day, I found out it was not able to download onto my hosting.
    and can’t add plug-in into it. So I want to get a full refund of my purchasing. But I could’t find refund page on admin area.
    Could you help me to get a refund ?
    Or let me know where to ask.

    Angel

    #2307854

    timethief
    Member

    Provided you are within the 30 days allowed and you are logged in as Admin under the exact same username account that purchased the premium, you ought to be able to request a refund from your dashboard > Store > My Upgrades
    https://hippy9904.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    Note: It takes from 1 – 2 weeks for the refund to be received.

    #2307855

    meauxgul
    Member

    Hi WP,

    I’m having a similar issues. I purchased my theme earlier today and now trying to click the refund button, but nothing happens.

    Please advise.

    Nathan

    #2307857

    pmciano
    Staff

    @hippy9904, @meauxgul

    I’ve removed and refunded your themes, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

    If you have any more questions regarding these transactions, let me know.

    #2307858

    hippy9904
    Member

    Thank you!
    I was so worried about this.

    Angel

    #2307859

    pmciano
    Staff

    @hippy9904

    It’s no problem!

    If there is anything else you need, let us know :-)

    #2307861

    yiweifeng
    Member

    目前購買佈景主題,但試用後不符合需求。
    但不知如何進行退費,請幫忙。
    <位於台灣 台北>

    #2307862

    pmciano
    Staff

    @yiweifeng

    I’ve removed and refunded your Premium Theme purchase, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

    If you have any more questions regarding this transaction, let me know :-)

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